Crystal Cepeda
Tomball
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Very fast learner. Excited to learn new things every day!
Overview
4
4
years of professional experience
Work History
Cashier/Server Assistant
El caribeño LLC
Cypress
10.2021 - Current
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
Receptionist
Tony's Lawn Maintance
Tomball
08.2024 - 05.2025
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Prepared welcome packages for new hires.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Answered and directed incoming calls using multi-line telephone system.
- Developed and maintained a filing system for essential documents, improving office organization.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Retail Team Leader
Goodwill Industries Of Houston
Tomball
08.2023 - 08.2024
- Managed inventory levels by monitoring stock movements and replenishing supplies when necessary.
- Conducted regular reviews of staff performance, identifying strengths and areas needing development.
- Assisted customers in selecting products that best met their needs.
- Opening and Closing store.
- Managing employees hours.
- Interviewing.
- Handling cash and payment methods.
- Working in office
- Closing emails
- Maintained high levels of customer service by monitoring staff performance and providing feedback.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
- Provided training and guidance to new team members on store processes, policies and customer service standards.
- Resolved customer complaints in a professional manner.
- Identified opportunities for improving operational efficiency through process redesign or automation initiatives.
- Maintained accurate records of employee attendance, leave requests, overtime hours.
- Analyzed weekly reports to identify areas of improvement within the store environment.
- Facilitated monthly team meetings to review company objectives and strategies for achieving them.
- Coordinated with store managers to ensure product availability and efficient stock management.
- Developed action plans for increasing sales revenue through promotional activities such as discounts or special offers.
- Scheduled shifts for team members in accordance with business needs.
- Recruited, interviewed, hired and trained new staff members as needed.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Skills
- Customer service
- Cash handling
- Conflict resolution
- Team leadership
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Data entry
- Reports and documents
- Professionalism and courtesy
- Written and verbal communication
- Basic math
- Scanner operations
- Cash register systems
- ID verification
- Checkout monitoring
- Patience and empathy
- Empathy and patience
- Work ethic and integrity
- Cash handling and management
- Payment posting
- Money handling
- Customer relations
- Decision making aptitude
- Dependability and reliability
- Cash management
- Customer service excellence
- Time management skills
- Identification checks
- Staff training
Timeline
Receptionist
Tony's Lawn Maintance
08.2024 - 05.2025
Retail Team Leader
Goodwill Industries Of Houston
08.2023 - 08.2024
Cashier/Server Assistant
El caribeño LLC
10.2021 - Current