Crystal Chapman
Portland,IN
Summary
Dynamic Town Manager with a proven track record at the Town of Ossiain, excelling in community engagement and economic development. Skilled in intergovernmental relations and project coordination, I enhanced resident satisfaction through strategic initiatives and effective communication, while optimizing budgetary allocations to ensure sustainable service delivery.
Municipal management professional with robust background in overseeing town operations and implementing community improvement initiatives. Recognized for fostering team collaboration and adapting to evolving municipal needs. Known for strategic planning and community engagement to drive impactful results.
Overview
11
11
years of professional experience
Work History
Town Manager
Town of Ossiain
03.2018 - Current
- Directed town operations, ensuring efficient delivery of services and community engagement initiatives.
- Developed and implemented strategic plans to enhance economic development and sustainability efforts.
- Coordinated interdepartmental collaboration to streamline processes and improve service delivery.
- Managed budgetary allocations, optimizing resource utilization across various town departments.
- Oversaw community projects, fostering partnerships with local organizations for enhanced civic involvement.
- Led staff training programs, enhancing employee performance and promoting a culture of continuous improvement.
- Facilitated public meetings, encouraging resident participation in decision-making processes for town initiatives.
- Increased resident satisfaction levels by actively addressing concerns through responsive actions based on community feedback.
- Oversaw annual budget preparation process, identifying opportunities for cost savings while maintaining quality services for residents.
First Overnight Manager
FedEx Express
11.2014 - 02.2018
- Supervised overnight operations, ensuring timely package processing and delivery.
- Coordinated team schedules to optimize workflow and maintain staffing levels.
- Implemented safety protocols, enhancing compliance and reducing workplace incidents.
- Trained and mentored staff on operational procedures and best practices.
- Collaborated with management to develop strategies for enhancing overnight service quality.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Education
Associate of Science - Business Administration And Management
American Public University
08-2013
Skills
- Intergovernmental relations
- Community engagement
- Emergency management
- Infrastructure management
- Human resources
- Economic development
- Organizational leadership
- Community relations
- Project coordination
Accomplishments
OSHA 10 Certification
OSHA 30 Certification
Timeline
Town Manager
Town of Ossiain
03.2018 - Current
First Overnight Manager
FedEx Express
11.2014 - 02.2018
Associate of Science - Business Administration And Management
American Public University