Crystal Chapman

Short term / Contract sales support roles. Quotation preparation, Processing P.O's, Expediting, Accounts payable - receivable, Customer followup, ETC.

A year away from industry to homeschool teenage son due to Covid

• Manage and Respond quickly to high volumes of incoming customer inquiries via phone and email.
• Specified, sized & quoted valve automation packages for API 6D Pipeline Valves.
• Focused primarily on high pressure pneumatic, hydraulic, gas over oil & electric actuators. Specific brands such as Shafer, Ranger & Bettis.
• Being a Hybrid company as a manufacturer as well as distributor, business relationships were developed and maintained with End Users, Vendors & Suppliers.
• Worked with a vast array of customers to understand requirements and provide exceptional customer service, resolve issues, and provide solutions.
• Verified products, expedited equipment and arranged shipments to ensure timely & accurate customer deliveries

• Responsible for producing quotations, updating and tracking sales activities, and communicating with customers, management, and sales people
• Build and maintain relationships with existing customers, gain new customers through operational excellence.
• Expediting & tracking of both incoming & outgoing shipments to ensure maximum on time customer deliveries
• Quoting of multi faceted product lines, including instrumentation, tubing, fittings, gauges, solenoid, manual & automated valves

• Farmed existing accounts by making warm calls as well as some cold calling to find new business
• Maintained relationships within all levels of the client's organizations
• Represented company at conferences, meetings and industry events nationwide
• Asked appropriate open-ended questions to discover prospects' needs and requirements
• Leveraged new opportunities with over 10 new clients through the creation and execution of new business development projects
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

• Create revenue and generate new sales by building and maintaining relationships.
• Utilize all available resources to reach out to prospects and turn them into customers.
• Update and keep track of sales activities and communicate effectively with management.
• Develop and maintain strong internal customer service relationships with the Inside Sales team and all other key personnel.
• Update client information in the company contact database.
• Attend industry trade shows to accumulate new leads and make productive contact with existing clients.

• Worked closely with internal departments such as Production, Planning, Procurement, and Engineering to provide Customers with accurate information based on review of application requirements/specifications
• Had to manage and respond quickly and accurately to high volumes of incoming customer inquiries via phone and email
• Not only played a part in record-setting Sales figures by timely quotations in accordance with Sales policies/procedures, but also grew incremental business by quickly providing one-off solutions based on Customer's needs
• Key Accomplishments:
• Played a key role in setting Sales records in 2012 and 2013 which, in turn, grew our department headcount by 100%
• Assisted customers with product selection and customization requests
• Maintained complete knowledge of all products, services and procedures
• Investigated and resolved customer concerns and complaints
• Maximized business potential by providing excellent customer service and ensuring 100% client retention
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
• Branded products through effective salesmanship and maintained long-term relationships with clients

• In a little over 1 year, I progressed from Sales Assistant for International and Corporate Projects to handling assigned accounts
• Responsible for providing technical information to support Project requests, Project and Daily Sales quotations, and maintaining relationships with multiple Suppliers worldwide
• Responsible for being first point of contact for Customers following up on project
• Provided excellent Customer Service by maintaining up to the minute status updates on all deliveries, following up on Purchase Orders, and the accurate scheduling of Logistics
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from procurement issues, miscommunication or defective material, protecting company reputation and loyal client base while focusing on the integrity and importance of the customer relationship