Crystal Chappell
US
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, I excelled at Apex Builder and Contractors by spearheading projects to meet deadlines, enhancing client and vendor relations, and boosting customer satisfaction. My expertise in operations management and staff training, honed across roles at Loandepot and The Firm Enterprise, consistently delivered successful outcomes and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator
Apex Builder and Contractors
03.2019 - Current
- Spearheaded project scheduling and coordination, consistently achieving deadlines and reducing project delays.
- Developed accurate project estimates for clients, considering materials, labor costs, and timelines to ensure successful outcomes and stay on budget.
- Established strong relationships with local vendors and subcontractors to secure competitive pricing on materials without sacrificing quality or aesthetics.
- Provided outstanding customer service by addressing client concerns promptly and maintaining open lines of communication throughout each project.
- Worked on sites, installing Tile, Drywall & Framing.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Administered contracts and payments to/from subcontractors, vendors and client.
- Trained and motivated employees to perform daily business functions.
Office Manager
The Firm Enterprise
09.2013 - 06.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between Owners and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Coordinated and scheduled meetings and appointments.
Doc Drawer
Loandepot
05.2011 - 09.2013
- Managed time efficiently in order to complete all tasks within deadlines.
- Reviewing and modifying Hazard Insurance, Preliminary Title Report and Title Commitments.
- Coordinating loan signing with closing agents, auditing complete loan files, adhering to all applicable federal, state and company policies, as well as balancing loan documents for submission.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Loandepot
02.2010 - 05.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met before transferring the calls.
- I was promoted from the call center to the Doc Drawing department.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06.2001
Skills
- Operations Management
- Staff Training and Development
- Strong Work Ethic
- Document Management
- Problem-solving abilities
- Time Management
- Data Entry
- Excellent Customer service and support
- Administrative Duties
- Client and Vendor relation
Certification
- Licensed General Contractor
Timeline
Owner/Operator
Apex Builder and Contractors
03.2019 - Current
Office Manager
The Firm Enterprise
09.2013 - 06.2018
Doc Drawer
Loandepot
05.2011 - 09.2013
Customer Service Representative
Loandepot
02.2010 - 05.2011
High School Diploma -
Garden Grove High School
- Licensed General Contractor
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