Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal chappell

YELM,WA

Summary

Dedicated professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles from Landscaper/ Housekeeper for private individuals to Sales Associate at Branded Room. Leveraged strong work ethic and customer service skills to exceed employer expectations, demonstrating flexibility and a commitment to excellence. Achieved significant improvements in client engagement and operational efficiency, utilizing expertise in jobsite safety and heavy lifting.

Overview

24
24
years of professional experience

Work History

Landscaper/ Housekeeper

Private Individual
03.2024 - Current
  • Delivered personal care services, promoting dignity and respect for individuals.
  • Provided companionship and emotional support by engaging in meaningful conversations and activities.
  • Created engaging activities that stimulated mental and physical wellness of clients.
  • Coordinated transportation and errands to support client independence and mobility.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Landscape Worker

Private Individual
03.2024 - 10.2024
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
  • Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
  • Mowed lawns using self-propelled and riding mowers.
  • Collected and removed debris at job sites.

Sales Associate

Branded Room
04.2022 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Hair Salon Receptionist

The Gossip Room
02.2020 - 01.2022
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.
  • Boosted salon revenue by upselling salon products and services during appointment bookings.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Handled payments and processed credit card transactions.
  • Updated customer records and maintained accurate client information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Car Detailer

Gemini Autos
08.2004 - 02.2005
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
  • Washed cars and trucks daily for auto dealership.
  • Assisted with inventory control measures, ensuring adequate stock levels of necessary supplies at all times.
  • Refilled gas tanks and documented fluid levels.

Car Lot Attendant

All Star Autos
09.2003 - 05.2004
  • Assisted in establishing a welcoming environment for customers by ensuring all vehicles were well-stocked with promotional materials and information packets.
  • Supported sales team with managing test drives, ensuring availability of requested models and proper documentation.
  • Enhanced dealership appearance by regularly washing and detailing cars, contributing to a professional environment.
  • Expedited delivery process by preparing sold vehicles for customer pick-up, including final detailing and paperwork organization.
  • Answered general questions about parking fees, facilities, and directions.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Removed safety hazards, soiled items, and trash from customer areas.

Caregiver

Area On Aging
02.2001 - 08.2001
  • Delivered personal care services, promoting dignity and respect for individuals.
  • Provided companionship and emotional support by engaging in meaningful conversations and activities.
  • Created engaging activities that stimulated mental and physical wellness of clients.
  • Coordinated transportation and errands to support client independence and mobility.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Education

Yelm High School
Yelm, WA

GED -

Spscc
Olympia, WA

Skills

  • Strong work ethic
  • Heavy lifting
  • Flexible and adaptable
  • Using hand tools
  • Customer service
  • Jobsite safety

Timeline

Landscaper/ Housekeeper

Private Individual
03.2024 - Current

Landscape Worker

Private Individual
03.2024 - 10.2024

Sales Associate

Branded Room
04.2022 - 10.2024

Hair Salon Receptionist

The Gossip Room
02.2020 - 01.2022

Car Detailer

Gemini Autos
08.2004 - 02.2005

Car Lot Attendant

All Star Autos
09.2003 - 05.2004

Caregiver

Area On Aging
02.2001 - 08.2001

Yelm High School

GED -

Spscc

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Crystal chappell