Entrepreneurial Talent Professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Born connector and tactical leader with diplomatic nature and tenacious approach. Solid human resources and business management expertise.
Hi, I’m
Crystal Cheatham
DeFuniak Springs,FL
Summary
Overview
12
years of professional experience
1
Certification
Work History
Crystal Cheatham Consulting (Contract Remote))Freeport, Florida
President
05.2019 - Current
Job overview
- Talent Acquisition firm providing talent services to local, regional, and national clients including IT, engineering, construction, healthcare, finance, legal and higher education
- Responsible for business development, client management and execution
- Organizational design and structure, strategic planning, staffing and team development, leadership development and executive coaching, social recruiting and marketing, college recruiting framework, candidate experience paradigms, customized training and workforce analysis, develop intern and new graduate rotational programs.
Viasat Inc. (Contract Remote)Carlsbad, CA
Global Early Career Talent Acquisition Director
10.2021 - 09.2022
Job overview
- Managed a team of 15 responsible for hiring 400 interns and early career roles
- Created the first metrics driven early career talent acquisition strategy, accelerated the hiring process, streamlined the offer process, initiated a compensation analysis to meet market demands, improved the interview process, hired the first recruiter in EMEA and created the strategy, created an agile recruiter toolkit with personalized messaging, reorganized the team to meet business needs, hired, trained and developed a new team, assisted in TA budget planning, developed a diversity strategy for ECT and TA, expanded diversity outreach to include many HBCUs, INROADS, RippleMatch, HBCU Connect, NSBE student groups, etc., developed partnerships with classrooms to help close the skills gaps, leading change in TA, lead demand forecasting for FY23 season with each line of business, designed and executed the first hybrid internship program.
Korn Ferry (Contract Remote)Los Angeles, CA
University Team Lead for North America
06.2021 - 10.2021
Job overview
- Managed a team of 12 responsible for the execution and delivery of the strategy to hire 600 interns and new graduates
- Quickly scaled the team to size from 2 to 12, replaced hiring requisitions with talent pipeline requisitions, expanded diversity outreach to include HBCUs, INROADS, RippleMatch, re-engaged ERGs for curated recruiting events, managed university recruiting budget, accounts payable, and vendor relationships, managed relationships with colleges and universities, created curated virtual events to attract top diverse talent.
Citrix (FT remote)Fort Lauderdale, Florida
Talent Acquisition Manager, Global University Recruiting & Relations
05.2020 - 02.2021
Job overview
- Managed a global team of 12 dispersed across the US, EMEA and APJ responsible for meeting the business needs with intern, new graduate, apprentice, and leadership development hiring in all business functions
- Built a highly engaged and innovative university recruiting team, worked closely with my program manager to transition our intern program from in person to virtual, worked on demand planning with the ELT, finance, comp, TA and HRBPs to finalize demand, opened all university reqs two months earlier than last season, worked with recruiter leads to design recruitment plans for each geo to meet business demand, created university recruiting diversity and campus engagement strategy, developed R/R for my team and KPIs, created RACI for all of university and its partners, increased offer acceptance rate to 90%, reduced reneges to less than 25%, increased intern conversion rate to 85%, improved interview to offer ratio and screen to interview ratio to 3:1, created a communication plan to keep candidates warm after offer acceptance for university and hiring managers, updated processes and reporting, partnered with our BPN and INROADs to hire diverse interns, transitioned all our campus and national diversity events to virtual platform, improved our assessment tools to make them more inclusive, put measures in place to combat virtual burnout and interview burnout, progress to goal in December 2020 is holding at 85%, updated all our job descriptions to make them gender neutral and inclusive, created a marketing strategy with direct university collateral and social recruitment, updated our internal and external university page, worked with Ops to onboard new vendors and create RACI for onboarding activities for all new hires, created interviewer trainings and hosted training sessions for CodePair interviews, expanded our university footprint in APJ and EMEA, worked closely with our mobility team to keep recruiters updated on changes in each geo, stayed under budget for the 2020 university recruitment season, worked with our social justice committee to provide funding to underserved communities.
Lumina Datamatics (FT remote)Plymouth, Massachusetts
Recruitment Lead
10.2019 - 05.2020
Job overview
- Lead and implemented the recruiting process by identifying talent who meet specific role requirements, sourced, identified and interviewed quality candidates, developed and maintained an ongoing talent pool through strategic sourcing and research, built relationships with pipeline organizations for talent development, participated in industry conferences and events, provided guidance and insight to management to help attract, retain, and develop top talent, coordinated with other departmental leaders to assist with open positions in all functional areas, created and implemented a sourcing and recruiting strategy, developed a pipeline of talent, created SOPs for each functional area, improved time to fill and freelancer communications, developed KPIs for each client based on the project, increased client satisfaction, created job descriptions based on discipline and project, provided data and market research to address rate cards, developed a project plan to mirror forecasted workforce needs.
The Results CompaniesFort Lauderdale, Florida
Strategic Talent Sourcing Manager (FT remote)
01.2019 - 05.2019
Job overview
- Managed and interacted with stakeholders inside and outside talent acquisition to help achieve hiring goals through effective sourcing initiatives and pilots
- Provided consistent supply of quality candidates to enable business growth, engaged and maintained attraction of talent while boosting TRC employer brand, enabled intelligent business and strategy decisions through better understanding of talent markets and recruiting trends, leveraged emerging and best-in-class technologies to increase the effectiveness of talent discovery, attraction, assessment, and measurement, implemented candidate technology and other incentives with current and new talent pools, optimized job advertising through technology partnerships, partnered with Regional Recruiting Managers to develop, budget and plan ground game sourcing and community outreach programs, built the company's professional network through relationships with HR professionals, colleges, and other local partners, oversaw the nurturing of and content creation for key talent communities, synchronized data and ensured the pipeline and selection process is yielding the proper quality and quantity hires needed, co-led QBR's with executive team, oversaw TA budget, partnered with team on reporting and KPI management, project manager with licensed agent healthcare customer service and sales, liaison between agencies and Results, program manager for Results University.
The Results Companies (FT Remote)Fort Lauderdale, Florida
Talent Acquisition Manager
07.2018 - 12.2018
Job overview
- Responsible for the success of each site talent sourcing team and employ strategies on talent sourcing and optimization of the Results brand to increase applicant foot traffic
- Lead and manage five recruiting teams in five locations nationally, staffing of licensed agents, sales, and customer service agents for 18 lines of business, oversee the day-to-day operations of the sourcing and recruiting teams within the five sites, develop the strategy for each site and location to build the pipeline, market research and analysis for each location to build sourcing plans, budget management and marketing aligned to sourcing plans, review average tenure and separation in each site, discover the brand strength in each site's market, identify the top sourcing drivers for each site, determine how many applicants can be gained from each source, use existing data to pinpoint how many hires the source will yield, evaluate the cost of each source and determine ROI, create standard operating procedures for recruitment, work directly with workforce management, site directors, trainers, vice presidents, account managers, human resources, and operations to ensure buy-in, forecast and evaluate staffing needs based on attrition, evaluate the cost to hire, develop performance improvement plans, create and ensure SLAs are met, partner with business owners to determine hiring profiles, sourcing and hiring costs, program manager for Results University.
Greenwood/Asher & AssociatesMiramar Beach, Florida
Senior Executive Search Consultant/Project Lead/Client Manager
07.2011 - 07.2018
Job overview
- Successfully recruited and hired more than 70 administrators in higher education and health science centers positions including chancellors, presidents, vice presidents, CEOs, CFOs, CIOs, COOs, and Deans
- Responsible for over $5M in search contracts and $1.5M in new business development
- Developed, proposed, and executed position specific recruitment strategies, strategic sourcing through social media and professional organizations, analyzed, evaluated, and reported the strength and weaknesses of candidates, collaborated with hiring authorities, search committees, HR and EEO to develop benchmarks and goals, coordinated all logistics for the search process, supported search committee/hiring manager in the review and evaluation of candidate pools, provided search process support on complex senior administrative searches, guided candidates and the search committee/hiring manager through the complete search process, developed and fostered new and existing client relationships, proposal development, managed search budgets and expenses, created new employee training manual for recruiters, evaluated and developed new processes to improve the brand and deliver results.
Cisco Systems (Contract Remote)
University Program Manager
09.2015 - 07.2017
Job overview
- Led and managed candidate experience coordinators for university relations in the Americas
- Improved the candidate experience, implemented strategies to address business controls, forecasted capacity, updated interview templates, aligned coordinators with respective business units, utilized pivot tables to analyze data, outlined gaps in candidate communications, built a strong, inclusive, and innovative interview coordination team, trained and provided professional development opportunities to interview coordinators, participated in a team collaboration to create global recruitment strategies, university recruitment strategies, created contingency plans and processes during the migration to Avature, trained and created workarounds for the new Applicant Tracking System, Avature, created workflow processes and candidate communications for Avature.
Education
Florida State University
Master of Science from Sport Management
04.2011
University Overview
Florida State University at Panama City
Bachelor of Science from Psychology
08.2005
University Overview
Minor: Criminology
Skills
- ATS and CRM implementation
- Customer relations and onboarding
- Target audience research analysis
- International market research
- Business process outsourcing (BPO)
- Risk assessments
- Workforce planning and forecasting demand
- Sourcing and tracking ROI
- Employee career development and benefits
- Executive Search
- Candidate Experience and KPI development
- Behavioral interviews
- Nonprofit experience
- Intern/new graduate rotational program development
- Campus recruitment
- Recruitment process outsourcing (RPO)
- Racial equity and DI&B program management
- Revenue Generation
- Quality Assurance
- Partnership Development
- Staff Management
- Talent Recruitment
- Employee Relations
- Program Oversight
- Regulatory Compliance
- Financial Management
- Brand Management
- Contract Management
- Project Management
- Operations Oversight
- Policy Development
- Business Planning
- Process Improvement
- Change Management
- Stakeholder Relations
- Business Development
- Vendor Sourcing and Negotiations
- Strategic Planning
- Organizational Leadership
- Sales and Marketing
- Operational Excellence
- Budgeting and Cost Control
- Staff Training
- Consulting
- Event Planning
Affiliations
Affiliations
Project Management Institute (PMI)
Certification
Florida Real Estate Sales Associate
Key Highlights
Key Highlights
- Proven success in leading successful talent recruitment strategies to attract top talent and enhance organizational performance
- Trusted business advisor with a track record of bridging the gap between HR processes and critical business/client needs with bottom-line success in driving business performance and operational excellence
- Highly focused diversity driver who leads organization-wide strategies that support diversity and inclusion principles aimed at unleashing the true power of diversity and inclusion
- Extensive career demonstrates success in talent planning, employee development, organizational design, leadership coaching, people management, program management, budget management and high volume hiring
- Strategic thinker, recognized for driving human performance improvements, business strategies and solutions, and process improvements that have delivered positive, measurable business results
Timeline
Global Early Career Talent Acquisition Director
Viasat Inc. (Contract Remote)
10.2021 - 09.2022
University Team Lead for North America
Korn Ferry (Contract Remote)
06.2021 - 10.2021
Talent Acquisition Manager, Global University Recruiting & Relations
Citrix (FT remote)
05.2020 - 02.2021
Recruitment Lead
Lumina Datamatics (FT remote)
10.2019 - 05.2020
President
Crystal Cheatham Consulting (Contract Remote))
05.2019 - Current
Strategic Talent Sourcing Manager (FT remote)
The Results Companies
01.2019 - 05.2019
Talent Acquisition Manager
The Results Companies (FT Remote)
07.2018 - 12.2018
University Program Manager
Cisco Systems (Contract Remote)
09.2015 - 07.2017
Senior Executive Search Consultant/Project Lead/Client Manager
Greenwood/Asher & Associates
07.2011 - 07.2018
Florida State University
Master of Science from Sport Management
Florida State University at Panama City
Bachelor of Science from Psychology
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