Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Cheuvront-Jordan

Hephzibah,GA

Summary


Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with focus on continuous improvement and operational excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

Jacks Family Restaurant
05.2025 - Current
  • Supervised operations of staff of 30+and kept employees compliant with company policies and procedures, of 2 separate locations.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements, for both crew members and management team for 2 locations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction, including but not limited to catering, engaging with customers to achieve complete satisfaction.

General Manager

Ruby Tuesday Restaurant
09.2023 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Area Supervisor

HUDDLE HOUSE
11.2019 - 10.2023
  • General management: scheduling, operations, inventory, ordering, receiving, payroll, food and labor controls, hiring and ensuring excellent customer service for 3 separate locations.
  • Developed training programs for staff to improve service standards and performance.
  • Implemented promotional campaigns that increased foot traffic and revenue during peak periods.
  • Analyzed sales data to identify trends and adjust menu offerings accordingly.
  • Fostered a positive work environment, resulting in improved employee retention rates.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

DISTRICT MANAGER

FINE FOODS, DBA. HUDDLE HOUSE INC.
05.2017 - 11.2019
  • Overseeing all aspects of 7 restaurants controlling operations, processing payroll, hiring, staffing and much more.

GENERAL MANAGER

HUDDLE HOUSE
08.2007 - 09.2017
  • General Management: scheduling of staff of 20-30, operations, inventory, ordering, receiving, payroll, repairs and maintenance, hiring process, and ensuring exceptional customer service.
  • Managed inventory control processes, optimizing stock levels to reduce waste.
  • Collaborated with marketing teams to design promotional campaigns that increased foot traffic.
  • Established performance metrics for staff, fostering accountability and continuous improvement.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Area Supervisor

Wilson Brothers Enterprises, DBA Huddle House
09.2011 - 05.2017
  • Scheduling monthly manager meetings, operations, inventory, ordering, receiving, payroll, repairs, and maintenance, hiring process of a management team for each of the 4 locations to maximize growth for both customers and staff, ensuring exceptional customer service.
  • Developed training materials that streamlined onboarding processes for new hires.
  • Analyzed operational data to inform strategic decisions and identify trends.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Established clear objectives for each reporting period that aligned with company policies.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Achieved significant cost savings, negotiating favorable contracts with new suppliers.
  • Conducted detailed market analysis to identify and capitalize on emerging trends, driving sales growth.

Education

Diploma -

OAKGLEN HIGH SCHOOL
CHESTER, WV
06.1994

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation

Certification

  • Certified Proctor/Instructor, ServSafe

Timeline

Operations Manager

Jacks Family Restaurant
05.2025 - Current

General Manager

Ruby Tuesday Restaurant
09.2023 - 05.2025

Area Supervisor

HUDDLE HOUSE
11.2019 - 10.2023

DISTRICT MANAGER

FINE FOODS, DBA. HUDDLE HOUSE INC.
05.2017 - 11.2019

Area Supervisor

Wilson Brothers Enterprises, DBA Huddle House
09.2011 - 05.2017

GENERAL MANAGER

HUDDLE HOUSE
08.2007 - 09.2017

Diploma -

OAKGLEN HIGH SCHOOL

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