Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Chiang

Walnut,CA

Overview

3
3
years of professional experience

Work History

Sales Associate

Miniso USA
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for the sales floor by pricing or tagging, as well as kept organized and clean environment for customers.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge. e.g., yielded approximately 30 sign-ups per shift for Rewards Program.

Cashier

Tenju Tea House
02.2023 - 08.2023
  • Applied skills from previous work experience to take orders for customers with a POS machine from the counter, handled transactions, and answered customer questions accordingly
  • Prepared orders and drinks accordingly, cooked boba, brewed various assortments of tea, packaged online orders, ensured a clean and organized environment for customers as well as coworkers, washed dishes, took out trash, restocked items during the morning shift
  • Cleaned kitchen, wiped down fryer, prepared chicken by cutting it up and marinating for the morning shift, refilling water into boba pots as needed, and managed alarm system for the store during closing shift
  • Collaborated with team members to optimize workflow during peak hours for improved customer service. e.g., managed up to 10 calls from customers and online food service orders.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order-taking.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.

Cashier

The Habit Burger Grill
01.2022 - 05.2023
  • Applied skills to take orders for customers using a POS machine from the counter and drive-thru
  • Swiftly managed customer transactions through cash, gift card or credit card
  • Bagged online orders, drive-thru orders, and dine-in orders
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked, cleaned, and checked the dining room, bathrooms, and outdoor seating every 30 minutes to ensure a clean environment for customers
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.

Education

Bachelor of Arts -

California State University of Fullerton
Fullerton, CA
05-2027

Skills

  • Organized
  • Teamwork and Collaboration
  • Customer Engagement
  • Problem-solving skills
  • Goal-Oriented
  • Active Listening

Languages

Chinese (Mandarin)
Native or Bilingual
Japanese
Native or Bilingual

Timeline

Sales Associate

Miniso USA
02.2024 - Current

Cashier

Tenju Tea House
02.2023 - 08.2023

Cashier

The Habit Burger Grill
01.2022 - 05.2023

Bachelor of Arts -

California State University of Fullerton

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Crystal Chiang