Crystal Choyce
Summary
Results driven Customer Service Specialist/Administrative Assistant with over 10 years of experience in managing office operations and providing exceptional administrative support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in simultaneously, prioritizing workloads and maintaining professionalism. Good at building immediate rapport with excellent interpersonal communication skills within an amiable nature. Excellent follow-up and offer management skills. I'm seeking to maintain a full-time postilion that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Acquisition Agent Partner
OPENDOOR TECHNOLOGIES
08.2021 - 05.2023
- Facilitated residential property acquisition and resale negotiations via exemplary and detailed interpersonal communication; services between 60-80 client contracts monthly as a Licensed Agent.
- Provided quarterly and annual resource allocation and planning to assist with accurate Georgia market pricing operations; collaborate across functions with the pricing and renovations team to analyze individual homes and resale costs.
- Partnered with Senior Leaders, operations and other internal and external stakeholders to develop operational, logistical and customer service solutions in response to emergent issues and events.
- Collaborated cross-functionally with teams and senior leaders (e.g., VP of Agent Partnerships, Pricing, Title, Renovation Team, Builder Partnerships to establish product roadmaps and pricing structures.
- Provided critical decision-making analytics to various business units, acquired through analytic models, performance analysis and business results diagnostics.
- Responded to and resolved client inquires and complaints in a timely and professional manner, maintaining a high level of client satisfaction.
- Employed customer satisfaction and follow-up efforts above and beyond the standard, resulting in over 1 million dollar in sales monthly.
- Coordinated efforts with marketing team members to develop compelling collateral materials that effectively communicated company value propositions to prospective clients.
- Participated in regular sales training sessions, continuously developing skills for optimal performance in a competitive environment.
- Cultivated a reputation for professionalism and integrity, earning trust from both internal stakeholders and prospective clients.
- Collaborated with cross-functional teams to ensure seamless onboarding of new clients and successful project execution.
Logistics Executive
ProPoint Logistics
09.2019 - 08.2021
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased efficiency by developing cost-effective rates and reducing order processing costs.
- Directed shipping and receiving of wide range of products daily.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Streamlined logistics processes by implementing efficient inventory management systems and reducing lead times.
- Used a fuel management system to keep track of stock levels, transport costs and efficiency.
- Maintained updated knowledge of functional technology and leveraged information to drive innovation.
- Oversaw scheduling for day-to-day activities of transportation as well as contractors.
- Researched ideal shipping techniques, routing and carriers to obtain most cost-effective pricing.
- Spearheaded sustainability initiatives within the organization''s logistics operations, reducing environmental impact through waste reduction and energy-efficient practices.
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Conducted regular audits of logistics operations, identifying areas for improvement and implementing corrective actions as needed.
- Developed business and drove sales 75% by producing new solutions, gaining new contracts and analyzing logistical issues.
- Led cross-functional teams in identification, pursuit and achievement of strategic goals.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.
- Achieved savings using economical shipping options and studying supplier network to reduce transit time.
- Demonstrated familiarity with profit and loss and sales-building programs and worked to achieve predetermined goals.
- Developed effective communication channels between internal departments involved in the supply chain process, enhancing collaboration across functional boundaries.
- Managed courier network database across country.
- Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
- Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Monitored quotas and forecasts to identify product and equipment shortages.
- Managed cross-functional teams to ensure timely completion of projects, resulting in improved customer satisfaction levels.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Supervised logistics functions and operations.
Residential Specialist
Village Premier Collection
06.2015 - 07.2019
- Analyzed market trends, conditions and activities to accurately advise clients and develop competitive market proposals.
- Provided customer satisfaction and follow up efforts above and beyond the standard, resulting in a 35% in returning clients and client referrals.
- Prepared purchase and sale contracts, representation contracts. Closing statements and lease to purchase agreements.
- Promoted sales of properties through advertisements, open houses and participation through MLS.
- Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
- Enhanced client satisfaction by addressing individual needs and promptly resolving real estate concerns.
- Conferred with closing Attorneys, Lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Operations Administration
Precision Drilling Company
09.2014 - 06.2015
- Monitor VIM workspace to ensure timely resolution of exception items.
- Ran and maintained open backorder PO/PR reports.
- Prepared month-end accrual reports.
- Assisted Operations with running various SAP financial reports.
- Maintained Rig Directions & On Call lists.
- Responded to and supported vendors and head office.
- General office management duties, including incoming calls and vendor lists.
- Supported senior management through accurate reporting on key performance indicators related to Mortgage Operations Administration activities.
- Optimized organizational workflows by developing standardized templates for common documents used within Mortgage Operations Administration processes.
- Championed continuous improvement initiatives within the department, driving a culture of innovation in day-to-day operations administration activities.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Assisted with fuel PO's and Rig reports.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
Education
Associate of Arts - Business Administration And Management
Merritt College
Oakland, CA06-2005
Skills
- CRM Software
- Salesforce
- XRM
- Gong
- OKTA
- Microsoft Office Suite
- Project Management
- Database Skills
- MS Excel
- Word
- PowerPoint
- Slack
- Knowledge of SAP and other large company ERP
Certification
Real Estate Licensed Georgia Realtor
Timeline
Client Acquisition Agent Partner
OPENDOOR TECHNOLOGIES
08.2021 - 05.2023
Logistics Executive
ProPoint Logistics
09.2019 - 08.2021
Residential Specialist
Village Premier Collection
06.2015 - 07.2019
Operations Administration
Precision Drilling Company
09.2014 - 06.2015
Associate of Arts - Business Administration And Management
Merritt College
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