Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Christian

La Porte,TX

Summary

Dynamic manager with a proven track record at Lane Bryant, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff development, achieving departmental goals. Skilled in inventory management and conflict resolution, fostering a productive environment that maximizes performance and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Manager

Lane Bryant
08.2020 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Retail Sales Associate / Key Carrier

Marshalls
08.2013 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

GED -

Sam Rayburn High School
Pasadena TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Shift scheduling
  • Staff development
  • Sales techniques
  • Performance management
  • Schedule preparation
  • Sales management
  • Performance evaluations
  • Data analysis
  • Inventory management
  • Hiring and training
  • Customer relationship management
  • Training and development
  • Staff training

Timeline

Manager

Lane Bryant
08.2020 - 02.2025

Retail Sales Associate / Key Carrier

Marshalls
08.2013 - 01.2019

GED -

Sam Rayburn High School

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