CRYSTAL CLARK
Albany,NY
Summary
Dedicated and results-driven management professional with proven experience in leading teams, developing strategies, and driving business growth. Strong communication skills, analytical mindset, and ability to thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Applied ABC -BCBA
Staffing
Brooklyn
05.2023 - Current
- Conducted functional behavior assessments and developed behavior intervention plans for clients
- Implemented evidence-based behavioral interventions to teach adaptive skills and reduce challenging behaviors
- Provided training and supervision to staff and families on behavior management strategies
- Maintained accurate data collection and progress monitoring to evaluate effectiveness of interventions.
Front Office Manager
Homewood Suites by Hilton
Schenectady
11.2021 - 01.2023
- Managed front office operations, including staff scheduling and customer service training
- Implemented new software, improving check-in process and customer satisfaction
- Supervised team of 10+ employees, ensuring high standards of professionalism and service
- Trained new hires on front desk procedures and delivered exceptional guest experiences.
Group Home Assistant Manager
Living Resources
Albany
02.2017 - 03.2021
- Supervised 15 staff members in daily operations and client care
- Managed scheduling, budgets, and compliance with state regulations for facility
- Coordinated activities, appointments, and transportation for clients in a supportive environment
- Implemented training programs and performance evaluations to ensure high-quality care.
Kitchen Manager
McDonald's
Albany
02.2014 - 03.2018
- Conducted functional behavior assessments and developed behavior intervention plans
- Provided direct ABA therapy services to clients with diverse needs and abilities
- Collaborated with interdisciplinary team members to coordinate care for clients
- Maintained accurate client records and progress notes in compliance with regulations
- Conducted regular training sessions to enhance team skills and productivity.
Front End Supervisor
Shop Rite
Niskayuna
08.2013 - 02.2015
- Led a team of cashiers and resolved customer issues efficiently and courteously
- Trained new employees on company policies and procedures for front end operations
- Maintained accurate cash handling procedures and balanced registers at end of shift
- Implemented strategies to improve customer service and streamline checkout process.
Program Assistant
Boys & Girls Clubs of America
Schenectady
09.2013 - 06.2014
- Utilized strong organizational skills to schedule meetings, events, and travel arrangements
- Assisted in drafting and editing reports, presentations, and communications materials
- Managed electronic files, databases, and maintained accurate records for program operations
- Provided excellent customer service and support to clients and stakeholders in various settings.
Education
Argosy University
06.2017
Schenectady high school
06.2013
Skills
- Leadership
- Communication
- Time Management
- Decision Making
- Conflict Resolution
- Problem Solving
- Strategic Planning
- Team Building
- Budgeting
- Organizational Skills
Timeline
Applied ABC -BCBA
Staffing
05.2023 - Current
Front Office Manager
Homewood Suites by Hilton
11.2021 - 01.2023
Group Home Assistant Manager
Living Resources
02.2017 - 03.2021
Kitchen Manager
McDonald's
02.2014 - 03.2018
Program Assistant
Boys & Girls Clubs of America
09.2013 - 06.2014
Front End Supervisor
Shop Rite
08.2013 - 02.2015
Argosy University
Schenectady high school
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