Crystal Clark
Red Boiling Springs,Tennessee
Summary
Successful Manager in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Organized Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Assistant Manager
Security Finance
01.2023 - 05.2024
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
Mortgage Loan Officer Assistant
Steadfast Mortgage/ Legacy Home Loans
10.2020 - 10.2022
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
Branch Manager
Service Loan & Tax
05.2017 - 10.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2019
High School Diploma -
Mount Juliet High School
Mount Juliet06.1996
Skills
- Staff Training and Development
- Customer Relationship Management
- Operations Management
- Team motivation
- Money Handling
- Customer Relations
- Credit
- Credit analysis
- Document Review
- Banking
- Risk management assessments
- Loan Origination
- Loans
- Loan Processing
- Financial transactions expertise
- File processing
- Document Verification
- Documentation Review
- Team Leadership
- Time Management
- Reliable Customer Service
Certification
- Licensed Mortgage Loan Officer; NMLS 2275969
Six years of Management Experience, 10 years of Mortgage Experience, and 20 years Customer Service
.
Timeline
Senior Assistant Manager
Security Finance
01.2023 - 05.2024
Mortgage Loan Officer Assistant
Steadfast Mortgage/ Legacy Home Loans
10.2020 - 10.2022
Branch Manager
Service Loan & Tax
05.2017 - 10.2020
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Mount Juliet High School
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