Summary
Overview
Work History
Education
Skills
References
Occupational Licenses Certificates And Training
References
Timeline
Generic

CRYSTAL CLARK

Missouri City

Summary

Dynamic, results-oriented professional with extensive expertise in customer service and healthcare, particularly at Accent Care.

Overview

8
8
years of professional experience

Work History

Home Health Care Provider

Accent Care
Missouri City
10.2020 - Current
  • As a home health care provider, I assist patients with their daily activities, like personal hygiene and dressing.
  • I also provide basic healthcare services.
  • In addition to these duties, I keep up with in-service training to stay up-to-date on my duties.

Contract Customer Care Representative (CCR)

Inspiritec Inc
Philadelphia
11.2024 - 04.2025
  • Resolved service member issues through effective research and information clarification.
  • Utilized personal computers and mainframe databases to gather and provide crucial information.
  • Delivered comprehensive support to military personnel and families, ensuring timely issue resolution.

Customer Care Representative (CCR)

Agero
Medford
06.2020 - 05.2022
  • Resolved customer disputes by providing solutions that were satisfactory to all parties involved.
  • Communicated with customers regarding their current situation and provided reassurance when needed
  • Maintained up-to-date knowledge of local roadways, construction zones, and traffic patterns affecting travel times.
  • Assessed customer needs and dispatched roadside assistance services to appropriate locations.

Customer Care Representative (CCR)

Infocision
Akron
01.2020 - 06.2020
  • Demonstrated extensive experience in sales, achieving high levels of customer satisfaction.
  • Proficiently managed customer service interactions via phone, email, and chat.
  • Maintained accurate records of customer contacts to support follow-up and relationship building.
  • Exhibited strong communication skills to enhance client engagement and trust.
  • Processed payments from customers over the phone using secure payment methods.

Retail Clerk

Christus St. Elizabeth Hospital
Beaumont
01.2017 - 02.2020
  • Greet customers, respond to inquiries, resolve concerns, provide tailored recommendations, monitor sales floor, process shipments, complete customer transactions, and maintain daily store upkeep.
  • Organized backroom storage spaces according to company policies.
  • Operated cash register to process customer payments.
  • Monitored inventory levels for products needing restocking or replenishment.
  • Prepared special orders for customers when requested items were out of stock.

Education

Vocational School Certificate - Cosmetology

Pathway Vocational Academy
Beaumont
05.2022

High School Diploma -

Clifton J. Ozen High School
Beaumont, TX
05.2009

Skills

  • Customer service and support
  • Care plan development
  • Communication skills
  • Conflict resolution
  • Time management
  • Data entry and health monitoring
  • Basic healthcare and patient assessment
  • Personal care assistance
  • Security protocols
  • Attention to detail

References

  • Kiara Roberts
  • Kenneth Smith

Occupational Licenses Certificates And Training

  • TWIC CARD, TSA, 10/18, 11/21, Beaumont, TX
  • HIPAA, 1893486, 05/22
  • TDLR, 05/22

References

References available upon request.

Timeline

Contract Customer Care Representative (CCR)

Inspiritec Inc
11.2024 - 04.2025

Home Health Care Provider

Accent Care
10.2020 - Current

Customer Care Representative (CCR)

Agero
06.2020 - 05.2022

Customer Care Representative (CCR)

Infocision
01.2020 - 06.2020

Retail Clerk

Christus St. Elizabeth Hospital
01.2017 - 02.2020

Vocational School Certificate - Cosmetology

Pathway Vocational Academy

High School Diploma -

Clifton J. Ozen High School

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