Crystal Clarke
San Antonio,TX
Summary
Customer service professional with talent for putting customers at ease. Communicative and team-oriented with proficiency in training. Proven history of fostering collaboration to meet team, individual and management objectives. Inspired to bring skills, experience and passion for helping others to an industry that promotes health, sustainability and social responsibility.
Overview
39
39
years of professional experience
1
1
Certification
Work History
In Store Team Lead
Advantage Solutions
San Antonio, TX
08.2023 - 06.2024
- Coordinated all aspects of in store demonstration events per weekly schedule.
- Collaborated with store management and team leads as needed to achieve intended mutual goals.
- Reported directly to district manager.
- Trained new staff in relevant processes and procedures.
- Conducted assigned Demos while monitoring team members to insure safe food/beverage compliance and customer contact goals.
- Stocked appliances, demo carts, and all needed items in demo storage area to support weekly events.
- Set up and stocked demo carts according to daily event needs for all team members.
- Encouraged expected performance of team members through training reviews and positive reinforcement techniques.
Airport Customer Service Agent
American Airlines
San Antonio/multiple Cities, TX
06.1985 - 10.2020
- Processed reservations and issued travel and hotel vouchers.
- Oversaw employee work schedules and delegated daily assignments.
- Managed gate, ramp and cabin services for each flight.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Maintained team compliance with FAA, DHS and local law enforcement standards.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Exemplary customer service
- Product representation
- Team Leadership
- Time Management
- Creative Thinking
- Calm Under Pressure
- Safety Protocols and Procedures
- Verbal and Written Communication
- Flexible Work Schedule
- Detail Oriented
- Team Collaboration
- Interdepartmental versatility
Certification
- TABC certified until 6/27
Timeline
In Store Team Lead
Advantage Solutions
08.2023 - 06.2024
Airport Customer Service Agent
American Airlines
06.1985 - 10.2020
Some College (No Degree) - Business Administration And Management
University of Phoenix
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