Summary
Overview
Work History
Education
Skills
Awards
Timeline
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CRYSTAL CLAYTON

MILWAUKEE,USA

Summary

Experienced enrollment supervisor with a strong background in program coordination and service quality enhancement. Skilled in strategic improvements to drive operational efficiency and ensure customer satisfaction. Proficient in team building, problem-solving, data analysis, and operations management. Excited to leverage expertise in supporting company growth and development.

Overview

15
15
years of professional experience

Work History

ENROLLMENT SUPERVISOR

AssuranceSD
12.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.

LEAD ENROLLMENT SPECIALIST

AssuranceSD
05.2023 - 12.2023
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
  • Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
  • Enhanced customer satisfaction with personalized enrollment assistance.

BRANCH COORDINATOR

Winter Service LLC
12.2021 - 04.2023
  • Manage and support after storm information, tickets, applications, reports for accuracy and timeliness
  • Assist Human Resources with implementing policies and procedures
  • Assist Human Resources in the recruitment, orientation, and training of seasonal staff
  • Liaison with Operation Managers for proper subcontractor management with headquarters office
  • Participated in recruitment activities, including interviews and background checks, for hiring personnel
  • Organized regular meetings with team members to discuss progress and challenges
  • Coordinated branch operations to ensure efficient customer service
  • Conducted training sessions for new employees on job roles and responsibilities
  • Liaised between upper management and branch personnel to facilitate effective communication channels.
  • Managed branch inventory, ensuring adequate supply levels for daily operations.
  • Prepared project documentation for branch teams.
  • Improved branch efficiency by streamlining processes and procedures for daily operations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

BRANCH MANAGER

World Finance Corporation
08.2021 - 12.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.

ACCOUNT SPECIALIST

World Finance Corporation
10.2016 - 08.2021
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Analyzed financial data and generated accurate, insightful reports for management.

CAREGIVER

Home Instead Senior Care
05.2010 - 10.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Education

Associate of Applied Science - HUMAN SERVICES

Milwaukee Area Technical College
Milwaukee, WI
05.2024

HIGH SCHOOL DIPLOMA -

John Marshall High School
Milwaukee, WI
06.2005

Skills

  • Training and mentoring
  • Team Leadership
  • Customer service
  • Detail-Oriented Analysis
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Long-Term Planning
  • Staff development
  • Analytical thinking
  • Operations management
  • Processes and procedures
  • Project management
  • Payroll processing
  • Document processing
  • Administrative support
  • Microsoft Word
  • Microsoft Excel

Awards

  • Dean's List
  • National Honor Society

Timeline

ENROLLMENT SUPERVISOR

AssuranceSD
12.2023 - Current

LEAD ENROLLMENT SPECIALIST

AssuranceSD
05.2023 - 12.2023

BRANCH COORDINATOR

Winter Service LLC
12.2021 - 04.2023

BRANCH MANAGER

World Finance Corporation
08.2021 - 12.2021

ACCOUNT SPECIALIST

World Finance Corporation
10.2016 - 08.2021

CAREGIVER

Home Instead Senior Care
05.2010 - 10.2016

HIGH SCHOOL DIPLOMA -

John Marshall High School

Associate of Applied Science - HUMAN SERVICES

Milwaukee Area Technical College

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CRYSTAL CLAYTON