Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Clonch -Hatcher

Townsend,GA

Summary

Customer-oriented Store Manager offering over 34 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Reliable Store Manager with 24 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable Retail Manager with over 34 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Results-oriented Retail Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable Retail Managment with strong ability in Brand Set Offering Visuals and Goal Setting. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level Management position to help launch career while achieving company goals.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Dedicated student interested in applying excellent communication and interpersonal skills to a Management role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

36
36
years of professional experience

Work History

Store Manager

Soma
01.2021 - Current
  • All management skills, scheduling, training new hires, hiring new associates, Customer Service, meeting and setting Goals thru kpis
  • Helping others obtain their goals thru Team work pacing hourly, assigning segment roles ,office duties, scheduling, goaling, Processing freight, locates, damages, transfers, floorsets, signing for new promotions, teaching others In the moment, keeping up on pkportal on New Products, Bra certifications Training others in their roles to provide exceptional customer service Ability to build relations and building sales.

ASM

Soma
01.2020 - 01.2021
  • Responsible for opening and closing store manager on duty
  • Sales and leadership to other sales associates, policies and procedures, Work with a positive attitude to provide Amazing customer service also provide Clientele thru customer book, style sets, signing, receiving, stocking, damages, send sales, locates.

ASM

WHBM (Chicos FAS)
09.2018 - 01.2020
  • Responsible for opening and closing store s manager on duty
  • Sales and leadership to other sales associates, policies and procedures, I also provide Clientele thru customer book, Customer service, style sets, signing, receiving, stocking, damages, send sales, locates.

Asst. Store Manager

Goody's
Rincon, GA
04.2018 - 09.2018
  • All management skills, scheduling, training new hires, hiring new associates, Customer Service, meeting Goals with credit cards, magazines and reward cards, along with helping other obtain their goals, Kronos, office duties such as deposits, scheduling goal charting, Processing freight, damages, style sets, signing for new promotions.

Sales Leader

Chicos- FAS
Pooler, GA
08.2017 - 02.2018
  • Responsible for opening and closing store as manager on duty
  • Sales and leadership to other sales associates
  • Set daily selling goals for associates, I also provide Clientele thru customer book, Customer service, style sets, signing, receiving, stocking, damages, send sales, locates.

SALES/SERVICE MGR

BLOOMINGDALES OUTLET /Macys
09.2011 - 08.2016
  • Achieved monthly sales goals, client building, trained new team members thru hiring process using Taleo and computer training, office duties such as deposits, schedules using Kronos program, goal charting held meetings, security training for loss prevention, key holder as well to open and close store as manager on duty, Strong administrative skills, detailed and organized fast pace and demonstrates strong leadership with all professional parties
  • Ability to ask open ended questions with customer and bridge the sale to want or need the customer has, use my positive approach to add customers to my client book with the intention to make them a future client
  • Work positively to create a brand right upbeat attitude to serve, sell and build team work among my peers, models selling behaviors with coworkers and team leaders to deliver selling objectives
  • Educate team members on policies, procedures train new members through hiring process and updates held morning rally meetings and monthly meetings, motivated team with goal charts, follow-ups with clients and met deadlines in timely fashion
  • Kept an organized work atmosphere through leadership and communication
  • Won B the Best award, and Golden B award which is the highest award given for service.

REALTOR

AAIM REALTY GROUP
05.2009 - 07.2011
  • Detailed, fast paced, organized strong administrative skills demonstrate office leadership by Set sales goals and achieved through building customer relationships, follow up skills, punctuality, professional selling techniques, listening and responding quickly to client needs
  • Assisted throughout the mortgage process to make it happen in a timely manner
  • Effectively worked with all professional parties to close sales and met deadlines

WARRANTY COORDINATOR

WCI COMMUNITIES INC
10.2000 - 05.2009
  • Followed customer through their first year of warranty on their New home
  • Provided dynamic customer service by building long lasting relationships with clients and employees with organized work atmosphere through leadership and effective communication skills, maintained a fast pace organized area, trained and developed new coordinators on company programs, policy and procedures
  • Held meetings to communicate expectations to achieve goals and meet deadlines
  • Effectively handled and solved customer emergencies, conflict's and concerns
  • Won several Customer Service Awards for being Top service provider for several years
  • 5 STAR Customer Service Award, Top Performer in Customer Service, Be the Best Awards and Golden Award.

RETAIL SALES

Kay Jewelers WCI COMMUNITIES INC
Estero, FL
01.2007 - 01.2009
  • Worked part time as Sales Associate, opened new accounts, received and logged in new orders, inspected customer jewelry, built client relationships, demonstrated strong people skills and leadership key holder, deposits and other office duties, won two awards for Customer Service

FREELAND MOTORS CASHIER/WARRANTY ADMINISTRATOR

Dealerships, BMW, VW, Mercedes- Benz and Honda
01.2000 - 01.2007
  • Worked at all four Dealerships, BMW, VW, Mercedes-Benz and Honda
  • Performed cashier duties, created work orders, customer service thru service dept
  • And closing, assisted in warranty matters
  • Closing end of month processes also helped with inventory, follow ups with rental cars for customers with Enterprise rental.

OFFICE MANAGER

SWFAS
01.1997 - 01.2000
  • Inpatient facility for teenagers with addiction and law issues
  • State bonded and fingerprinted through the State of Florida
  • Attended State confidential meetings about the privacy of the clients
  • Intake / discharge registrations for each client, kept up the confidential files through their councilor, typing up reports, drug testing, and insurance updates on clients

SALES

ROBINSONS DILLARDS
01.1988 - 01.1990
  • Started in sales on the floor moved upstairs to cash office, deposits for the store, balanced all money drawers for the registers, customer account issues, payments, covered breaks during lunches, filled in at gift wrapping when needed

Education

Hocking Tech. in Accounting- Albany Ohio, Albany Ohio, Alexander H.S

Skills

  • Promotional planning
  • Retail Inventory Management
  • Team Development
  • Loss Prevention
  • Customer Service Management
  • Operational budgeting
  • Project Management
  • Employee Training
  • Report Generation
  • POS Systems
  • Revenue Generation
  • Talent Recruitment
  • Risk Management
  • Supply Ordering
  • Shift Scheduling
  • Store Merchandising
  • Partnership Building

References

  • Cecile Frost, 239-994-2958
  • Kelly Vanderpool, 912-308-1264
  • Cheryl Teschner, 912-996-1281
  • Brenda Zook, 954-835-2800
  • Rita Fishtorn, 239-745-5915

Timeline

Store Manager

Soma
01.2021 - Current

ASM

Soma
01.2020 - 01.2021

ASM

WHBM (Chicos FAS)
09.2018 - 01.2020

Asst. Store Manager

Goody's
04.2018 - 09.2018

Sales Leader

Chicos- FAS
08.2017 - 02.2018

SALES/SERVICE MGR

BLOOMINGDALES OUTLET /Macys
09.2011 - 08.2016

REALTOR

AAIM REALTY GROUP
05.2009 - 07.2011

RETAIL SALES

Kay Jewelers WCI COMMUNITIES INC
01.2007 - 01.2009

WARRANTY COORDINATOR

WCI COMMUNITIES INC
10.2000 - 05.2009

FREELAND MOTORS CASHIER/WARRANTY ADMINISTRATOR

Dealerships, BMW, VW, Mercedes- Benz and Honda
01.2000 - 01.2007

OFFICE MANAGER

SWFAS
01.1997 - 01.2000

SALES

ROBINSONS DILLARDS
01.1988 - 01.1990

Hocking Tech. in Accounting- Albany Ohio, Albany Ohio, Alexander H.S
Crystal Clonch -Hatcher