- Drawing and Painting
- Horseback Riding
- I like working with my hands and fixing things
- Volunteering at local animal shelters and rescue organizations
- Video Gaming
- Animal Care
- Reading
- Yoga
- Gym Workouts
Crystal Cobar
Azle,TX
Summary
Proven leader at Mouser Electronics Inc., adept in data analysis and relationship building, significantly improved part movement by over 10% within six months. Spearheaded quality assurance and inventory management enhancements, leveraging strong recordkeeping and cross-functional coordination skills to advance operational efficiencies and foster team development.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Customer Quality Support Specialist II
Mouser Electronics Inc.
01.2023 - Current
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Ensure customers receive appropriate and timely responses to their quality requests including but not limited to requests for part traceability to be completed through identifying documents, processes such as Corrective Action, Failure Analysis and Customer Scorecards Support database population to support Customer Requests for Manufacturer Certificate of Conformance
- Provide support to Customer Quality Manager’s responsibilities, including processes such as Corrective Action,
- Failure Analysis and Customer Scorecards
- Identify improvement opportunities for customer quality processes
- Utilize organizational skills to document, categorize, prioritize, provide easy access to information, ask questions, follow up, and maintain communications.
- Establishes and maintains effective relationships with internal and external contacts.
- Investigate issues surrounding Corrective Action requests by collecting all relevant information to accurately determine the origin of the reported and responsible party for the completion of the Corrective Action report.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Dog Trainer
Top Class K9
01.2017 - Current
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Effectively managed multiple clients with up to 10 dog and handler pairs at one time by creating a positive classroom environment.
- Aided clients in achieving various goals with their canines; ranging from beginner pet training to competition obedience and rally/tricks.
- Designed individualized constructive trainings with clients and their canines for outside of the classroom setting.
- Improved upon each dog handlers skills in canine management, understanding, and training.
- Streamlined new client inquiries and registration with the implementation of an online schedule.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Maintained clean training arena for group classes.
Receiving Coordinator
Mouser Electronics Inc.
09.2022 - 01.2023
- Organized storage areas to optimize materials movements and minimize labor hours.
- Operated hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Pulled, verified, and packaged items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
Logistics Coordinator
Mouser Electronics Inc.
11.2021 - 09.2022
- Lead the overnight team with a hands-on approach; actively maintained fast moving areas by keeping them supplied with quick moving parts.
- Supervised team members for accuracy, maintained personal and professional relationships, and developed rapport with team members for retention.
- Improved part movement over 10% during first six months of being in this position by following and implementing the procedures set forth by the company.
- Strengthened internal collaborations through personalized lines of communication informing the team of changes to policies, procedures, products, services, and operations. Personally attended operations and sales meetings to obtain current and soon to be executed information.
- Aware of risk within the warehouse and when required raised and reported known or suspected violations of policies, procedures, laws, and regulations to appropriate authority in a timely manner.
- •Stayed abreast of industry changes and trends by advancing my knowledge of logistic techniques and employee retention through applicable training classes and web based learnings.
- Streamlined and optimized daily tasks, phone calls, emails, and meetings by creating individualized plans for each overnight team.
Inbound Coordinator
Mouser Electronics Inc.
01.2018 - 11.2021
- Oversaw daily inventory management for accuracy. This included troubleshooting with various internal departments.
- Involved in the improvement of procedures through updates. Including creating multiple new company wide policies and total revision of numerous others.
- Adhered to internal controls, operational procedures, and risk management policies by staying informed of all changes in policies and procedures to ensure compliance.
- Orchestrated a confident approach in the warehouse that led to innovative trainings, coaching, and development for new teammates. Supported these teammates with complex issues ensuring timely and professional resolution.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
- Integrated warehouse operations with existing and new business processes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Stocking/Part Finding Coordinator
Mouser Electronics Inc.
09.2017 - 01.2018
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Kept high average of performance evaluations.
- Effectively managed a team of up to 10 stocking inspectors in an inclusive work environment.
- Partnered with leadership to take part in a trial position later implemented as the Part Finding Coordinator.
- Assisted with Researching and examining the discovery of lost inventory.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Stocking Inspector
Mouser Electronics Inc.
01.2016 - 09.2017
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Executed daily audits of new hires and level 1 associates.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Updated quality control records and reports.
Stock Control Asspciate
Mouser Electronics Inc.
01.2015 - 01.2016
- Trained on handling ESD/MSL products
- Adhered to internal controls, operational procedures, and risk management policies by staying informed of all changes in policies and procedures to ensure compliance.
- Achieved advanced level associate status within the first four weeks of hire.
- Dedicated time to advancing my knowledge in order pulling, shipping, auto replenishment, and inventory counts to better serve the company.
- Marketed a positive work environment for all employees in the warehouse leading to me filling in as a on the job trainer.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Small Business Management
University of Phoenix
Skills
- Failure resolution
- Incident management
- Relationship building
- Data analysis
- Data collection
- Cost-benefit analysis
- Issue resolution
- Data entry
- Troubleshooting and Diagnostics
- Recordkeeping skills
- Cross-functional coordination
- Activity planning
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Software
Microsoft Office
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Quality Support Specialist II
Mouser Electronics Inc.
01.2023 - Current
Receiving Coordinator
Mouser Electronics Inc.
09.2022 - 01.2023
Logistics Coordinator
Mouser Electronics Inc.
11.2021 - 09.2022
Inbound Coordinator
Mouser Electronics Inc.
01.2018 - 11.2021
Stocking/Part Finding Coordinator
Mouser Electronics Inc.
09.2017 - 01.2018
Dog Trainer
Top Class K9
01.2017 - Current
Stocking Inspector
Mouser Electronics Inc.
01.2016 - 09.2017
Stock Control Asspciate
Mouser Electronics Inc.
01.2015 - 01.2016
Bachelor of Science - Small Business Management
University of Phoenix
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