CRYSTAL COFFEY
Pharmaceutical
Noble,OK
Summary
Enthusiastic and skilled Traffic Coordinator, with over 20 plus years experience in shipping and receiving, inventory management, and carrier relations. Maintaining accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Always fostering positive relationships with carriers and representatives to ensure in route planning and shipping methods meet customer expectations.
Overview
24
24
years of professional experience
Work History
Traffic Coordinator
McKesson Pharmaceutical Company
11.2020 - Current
- Enhanced on-time deliveries with effective communication between drivers, dispatchers, and customers.
- Managed scheduling of shipments to meet customer expectations and reduce delays.
- Ensured compliance with federal, state, and local regulations through constant monitoring and updating of procedures.
- Conducted regular audits of carrier performance, fostering continuous improvement in service quality.
- Maintained accurate records for shipments, including tracking numbers and delivery statuses, ensuring timely updates to relevant stakeholders.
- Established strong relationships with vendors, enabling successful negotiation of cost-effective rates for services rendered.
- Increased accuracy in forecasting shipment volumes through thorough analysis of historical data for improved planning purposes.
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Partnered closely with cross-functional teams such as finance, procurement, or logistics to ensure alignment on key objectives related to traffic coordination responsibilities.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Material Handler
McKesson Pharmaceutical
12.2019 - 11.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Cleaned warehouse areas to maintain safety and efficiency.
- Attached identifying tags to containers to mark with identifying shipping information.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Packed items into appropriate containers for shipment.
Spare Shipping Supervisor
Hitachi Vantara
03.2010 - 04.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Supervised shipping team of 14 employees
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Conducted inventory audits with 98.5% accuracy following company procedures
- Trained new staff on job duties, company policies and safety procedures for rapid on-boarding
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Led warehouse improvement initiatives to advance operational efficiency and increase revenue
- Handled day-to-day shipping and receiving, typically overseeing more than 200 packages per day
- Maintained effective and on-schedule delivery of packages, identifying and selecting optimal shipping methods to meet targets
- Moved shipment materials to and from designated areas using lift and hand trucks
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work-flows to meet any daily demand
- Mentored newly hired employees on job duties and requirements and developed a training manual for all associates to use for reference purposes
- Introduced team contests and goals to enhance productivity and improve employee morale
- Worked with management team to implement proper division of responsibilities
- Delegated tasks to others on grooming team
- Repaired Banding Machine to keep jobs moving smoothly, informing facilities department of major machinery failures
Receiving Lead
Hitachi Transport System America Ltd
12.1999 - 02.2010
- Verified quantity and description of materials received by checking merchandise against packing list
- Shipped material and performed boxing, packing, labeling and preparation of any related documents
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Strapped items down over protective padding to secure throughout transportation
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
- Used hand-held scanners and physical logs to accurately track item movements
- Inspected products for defects and damages and examined in-going and out-going shipments to verify accuracy and prevent errors
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Entered shipping information into computer system and estimated freight and postal rates
- Estimated weights, heights and centers of balance to make precise placements
- Led warehouse improvement initiatives to advance operational efficiency
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record-keeping
- Coordinated shipments of product from country of origin to final destination by both air and land transport
Education
High School Diploma -
Norman High School
Norman, OK1995
Skills
- Order picking and processing
- Warehouse Management
- Logistics
- Process development
- Loading and unloading
- Labeling and boxing
- Teamwork / Collaboration
- Material handling expert
- Positive disposition
- Cost reduction
- Forklift operations
- Employee orientation
- Processing item returns
- Distribution and warehousing
- Sorting
- Organization and prioritization
- Shipping and receiving
- Microsoft applications skills
- Shipping and receiving expertise
- Shipping documentation
- Deadline Adherence
- Delivery Scheduling
- Route Management
- Shipping coordination
- RFID Tracking
- Contents Verification
- Customer Relations
- Multitasking
Volunteer Work
- Day of Caring, United Way of Norman: 2015, 2016, 2017, 2018
- Race for Cancer: 2023
- Hope Lodge Cancer Facility: 2023, 2024
Timeline
Traffic Coordinator
McKesson Pharmaceutical Company
11.2020 - Current
Material Handler
McKesson Pharmaceutical
12.2019 - 11.2020
Spare Shipping Supervisor
Hitachi Vantara
03.2010 - 04.2019
Receiving Lead
Hitachi Transport System America Ltd
12.1999 - 02.2010
High School Diploma -
Norman High School
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