Crystal Coffie
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in client relations, laboratory procedures, holistic and alternative health care and nutrition. Possesses excellent communication skills to deliver quality patient care. Always learning, growing honing new skills; both personally and professionally.
Overview
19
19
years of professional experience
Work History
Veterinary Technician
Sunvet Animal Wellness Clinic
02.2021 - Current
- Assist veterinarian in day to day patient care in a fear free manner
- Perform physical exams/patient assessments to report to veterinarian
- Patient restraint in a Fear Free manner
- Administer medications to animals in treatment and document changes in condition.
- Greet pet owners and discuss over available services, outlined costs, and determined special
- Administer medications, vaccines and treatments as instructed by veterinarian of animals under care.
- Answer owner animal health questions and advised on best care practices.
- Record symptoms and documented medical observations to inform treatment decisions.
- Collect patient biopsies and blood samples for laboratory analysis.
- Triage patients to determine treatment needs and urgency of care.
- Manage medical intervention and therapy for animals in collaboration with veterinarian.
- Interact with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Educate clients on nutrition, preventive health and other animal care.
- Provide technician services such as cold laser therapy, nail trims, anal gland expression, subcutaneous fluid administration, medication administration, etc
- Provide client care services such as answering medical/behavioral/nutritional questions, filling prescriptions, sending referrals to specialists, setting appointments as needed, invoice clients for services rendered, etc.
- Assist in inventory management, placing orders and receiving for necessary pharmaceutical drugs, vaccines, supplements, supplies and products
Owner/Operator
Asheville Critter Care
06.2019 - Current
- Provide mobile pet care services
- Business development, client acquisition, branding/brand management,
- In-Home pet sitting, dog walking, Senior/special needs pet care, cat and dog behavior consultations and training, environmental enrichment consulting, routine care such as nail trims, grooming, wound care, fluid administration, etc.
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Use knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conduct target market research to discover customer needs and analyze competitor trends.
Client Education Coordinator/Veterinary Technician
Charlotte Street Animal Hospital
12.2006 - 06.2014
- Created on-brand educational documents for clients on a wide variety of subjects
- Managed all social media outlets
- Created and managed monthly emails, email contact list and wrote most content
- Managed advertising and marketing for the hospital, creating ads for print/online advertising using Adobe Photoshop, Microsoft Office, and Mac Word processing
- Published press releases for events, meal drives, etc
- Behavior/Training: Instructed Puppy Socialization classes
- Trained new employees on low-stress, fear free handling, consulted and educated clients on how to rehabilitate pets with behavioral problems
- Nutritional: Created and monitored weight loss program for dogs and cats recognized and shared on social by University of Tennessee CCRP
- Vet Tech: Radiography, Catheterization, Lab tests (urinalysis, chemistry panels, CBC's blood smears, etc)
- Emergency/Critical Care for hospitalized patients
- Routine care (nail trims, etc)
- Restraint and assist veterinarian with exotic and wild birds, reptiles and small mammals
- Client Services: Greeted clients in the lobby, alerted medical staff of appointment arrival, set appointments, Entered invoices, medical records, communicated with DVM's regarding patient case progress, medication refills, etc., processed payments
- Fluent in all areas of the hospital
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Obtained patient history from owners and performed physical examinations.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
B2B Sales Representative
D Works Glass Art LLC
01.2005 - 02.2018
- Managed all product sales to brick and mortar stores across the country
- Photographed, packaged,shipped and logged all sales
- Sold via: in person at art and holiday festivals, in-store/gallery and emailto stores across the US.
Virtual B2B Sales Representative
Joint Forces Glass
04.2014 - 05.2016
- B2B outbound calling retail stores all over the US to build customer sales list
- Created on-brand email template through Constant Contact
- Compiled and sent weekly sales emails with new products, photographed all merchandise in professional, yet creative manner,processed all sales from beginning to end. Packaged, shipped, processed payments, etc.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Associate - Veterinary Medical Technology
Asheville Buncombe Technical Community College
Asheville, NC2010
Skills
- Honesty
- Enthusiasm
- Teamwork
- Reliability
- Creativity
- Compassionate Client/Patient Education
- Fear Free Physical Restraint
- Pet Care (10 years)
Additional Information
Awards, Student's Choice Award, August 2010 Displaying exemplary qualities of a Vet Tech and being a team player. Awarded by the National Association of Veterinary Technicians in America
Timeline
Veterinary Technician
Sunvet Animal Wellness Clinic
02.2021 - Current
Owner/Operator
Asheville Critter Care
06.2019 - Current
Virtual B2B Sales Representative
Joint Forces Glass
04.2014 - 05.2016
Client Education Coordinator/Veterinary Technician
Charlotte Street Animal Hospital
12.2006 - 06.2014
B2B Sales Representative
D Works Glass Art LLC
01.2005 - 02.2018
Associate - Veterinary Medical Technology
Asheville Buncombe Technical Community College
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