Crystal Coffman
Clerical
Chester,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Manager
Korando Agra Transportation
Chester, IL
09.2019 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Security Therapy Aide
Chester Mental Health Center
Chester, Illinois
08.2019 - 05.2020
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Utilized evidence-based techniques to deliver successful treatment.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Educated clients and families on mental health issues to promote understanding and support.
- Maintained client confidentiality to protect patient privacy.
- Provided crisis intervention to support clients during times of urgent need.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Documented client progress to track effectiveness and inform future treatment plans.
Paint Inspector
Toyota Motor Manufacturing
Perryville, MO
01.2017 - 07.2019
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Investigated complaints to remedy buildings, equipment and safety issues.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Developed safety plans, procedures and policies in collaboration with business leaders.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Upheld codes and regulations governing materials, processes, and procedures.
- Recorded inspection and test results on data sheets.
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
- Weighed products prior to shipment to confirm accuracy.
- Examined products for imperfections and defects.
- Sampled products to verify compliance with standards
- Assisted in developing inspection and testing protocols.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
Head Cook
Chester Rehabilitation And Nursing Center
Chester, Illinois
03.2008 - 02.2016
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff to prepare each for demanding roles.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cooked memorable dishes that brought new customers into establishment.
- Modernized work processes to reduce guest wait times and boost daily output.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with team members to prepare orders on time.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Utilized culinary techniques to create visually appealing dishes.
- Participated in food tastings and taste tests.
- Evaluated food products to verify freshness and quality.
- Implemented food cost and waste reduction initiatives to save money.
- Disciplined and dedicated to meeting high-quality standards.
- Developed close relationships with suppliers to source best ingredients.
- Monitored food production to verify quality and consistency.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Modified recipes to accommodate dietary restrictions and allergies.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted with menu development and planning.
- Trained and managed kitchen personnel and supervised related culinary activity.
Education
General Studies
Chester Community High School
Chester Illinois 08.2014 - 05.2008
Associate Of Applied Science - Law Enforcement
Southwestern Illinois College
Belleville, IL 08.2012 - 05.2013
Skills
Staff Management
Policies and procedures
Strategic planning
Negotiation
Schedule optimization
Improvement initiatives
Operations management
Coaching and mentoring
Verbal and written communication
Job inspections
Kitchen Management
Cooking skills
Food spoilage prevention
Kitchen equipment operation and maintenance
Scheduling
Stationary surveillance
Conflict resolution techniques
Crisis intervention training
Government security clearance
Weapons training
Safety and security
Risk analysis training
Relationship building and management
Electronic surveillance
Investigation documentation
Superior customer service
Filing and data archiving
Multi-line phone proficiency
Invoice Processing
Sorting and labeling
CMS-1500 billing forms
Bookkeeping
Employee training and development
Conference planning
Technical Support
Mail handling
Performance improvement
Travel administration
Compensation and benefits
Expense reporting
Travel coordination
Team Bonding
Office management
[Number] WPM typing speed
Spreadsheet management
Timeline
Manager
Korando Agra Transportation
09.2019 - Current
Security Therapy Aide
Chester Mental Health Center
08.2019 - 05.2020
Paint Inspector
Toyota Motor Manufacturing
01.2017 - 07.2019
General Studies
Chester Community High School
08.2014 - 05.2008
Associate Of Applied Science - Law Enforcement
Southwestern Illinois College
08.2012 - 05.2013
Head Cook
Chester Rehabilitation And Nursing Center
03.2008 - 02.2016