Crystal Cogburn

Office Administrator

Arkansas Department Of Health

2017.03 - 2023.09

Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Reconciled account files and produced monthly reports.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Edited documents to improve accuracy of language, flow, and readability.
Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Organized, facilitated and participated in community service efforts.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Summary

Overview

Work History

Office Administrator

Clerical Associate

Education

Associate Of Applied Arts - Public Health Education

Skills

Timeline

Office Administrator

Clerical Associate

Associate Of Applied Arts - Public Health Education

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