Crystal Cole
Longville,LA
Summary
Efficiently managed front desk, enhancing office operations and patient satisfaction. Organization skills and time management to streamline appointment scheduling and improve efficiency. Dedicated to offering exceptional assistance to team and patients.
Overview
24
24
years of professional experience
Work History
Receptionist
Farm Bureau
2018.08 - 2020.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Dental Assistant and Office Manager
Dr. Garron Belnap, DDS
2016.05 - 2018.05
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled patient appointments.
- Assisted in recruitment processes, conducting interviews and onboarding new employees.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant
Wright Family Dentistry
2013.09 - 2016.05
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant and Receptionist
Dr. Hugh W. Raetzsch, DDS
1999.09 - 2010.05
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
Receptionist
Dynamic Dimensions
1996.09 - 1999.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Sam Houston High School
Moss Bluff, LA05.1994
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
Timeline
Receptionist
Farm Bureau
2018.08 - 2020.08
Dental Assistant and Office Manager
Dr. Garron Belnap, DDS
2016.05 - 2018.05
Dental Assistant
Wright Family Dentistry
2013.09 - 2016.05
Dental Assistant and Receptionist
Dr. Hugh W. Raetzsch, DDS
1999.09 - 2010.05
Receptionist
Dynamic Dimensions
1996.09 - 1999.05
High School Diploma -
Sam Houston High School
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