Crystal Collier
Missouri
Summary
Detail-oriented Secretary known for cultivating strong professional relationships with clients, staff, and business associates. Demonstrates a proactive approach to administration, ensuring efficient operations through exceptional organization and attention to detail. Proven ability to deliver friendly and effective support to both coworkers and customers, contributing to a collaborative workplace environment. Aiming to leverage administrative expertise in a dynamic organization that values teamwork and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Merchandising Manager
PepsiCo
Saint Charles, MO
04.2021 - 09.2024
- Researched, analyzed and evaluated trends in the fashion industry to determine customer preferences.
- Developed strategies for product positioning and pricing based on market analysis.
- Negotiated contracts with vendors to ensure cost-effective procurement of products.
- Reviewed store performance data and made adjustments accordingly.
- Managed budgeting and forecasting processes for merchandising operations.
- Created and implemented promotional campaigns to increase sales of merchandise.
- Identified potential opportunities for growth within existing markets or new markets.
- Evaluated vendor proposals against predetermined criteria before making purchasing decisions.
Assistant Store Manager
7 Eleven Gas Station
Arnold, MO
05.2016 - 12.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
Secretary
The ONE Group
Festus, MO
09.2013 - 04.2016
- Provided administrative support to the office manager and other staff members.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Assisted with special projects or tasks related to departmental functions upon request.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Debt Collector
CACI International
St Louis, MO
05.2005 - 09.2013
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Reconciled discrepancies between customers' accounts and statements of account.
Education
Associate of Science - Criminal Science
Southern New Hampshire University
Hooksett, NH09-2022
Associate of Applied Science - Social Sciences
Liberty University
Lynchburg, VA11-2019
Skills
- Vendor negotiation
- Promotional planning
- Demand planning
- Competitive analysis
- Stock control
- Product lifecycle management
- Supervising staff
Certification
- CERTIFIED PHARMACY TECHNICIAN
- CLASS E DRIVER'S LICENSE
- CPR CERTIFICATE
- COMPUTER SOFTWARE
References
References available upon request.
Timeline
Merchandising Manager
PepsiCo
04.2021 - 09.2024
Assistant Store Manager
7 Eleven Gas Station
05.2016 - 12.2022
Secretary
The ONE Group
09.2013 - 04.2016
Debt Collector
CACI International
05.2005 - 09.2013
- CERTIFIED PHARMACY TECHNICIAN
- CLASS E DRIVER'S LICENSE
- CPR CERTIFICATE
- COMPUTER SOFTWARE
Associate of Science - Criminal Science
Southern New Hampshire University
Associate of Applied Science - Social Sciences
Liberty University