Crystal Collingsworth
Akron,OH
Summary
Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. 25 years of administrative experience with exceptional marketing and customer service skills. Work well independently or as a team. Proven organizational skills, very useful for planning, preparing and coordinating events, trade shows, meetings, etc.
Overview
25
25
years of professional experience
Work History
Owner/Color Street Stylist
Perfectly Polished With C.C.
10.2019 - Current
- Manage day-to-day business operations
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Consult with customers to assess needs and propose optimal solutions
- Implement marketing strategies, including creating own social media content, to increase brand awareness and attract new customers
- Establish foundational processes for business operations
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service
Marketing/Office Administrative Assistant
FACTS, Inc.
05.2008 - Current
- Process domestic and international shipments
- Generate and maintain customer relations database
- Create promotional materials for direct mail and email campaigns
- Create datasheets for salesman
- Support sales team with materials and data organization
- Prepare for and coordinate trade shows
- Answer phones and greet clients
- Coordinate direct mail and email campaigns
- Update weekly and monthly reports
- Assist with accounts payable and accounts receivable
Special Projects Coordinator/Director of First Impressions
The Millennial Group
09.2003 - 05.2008
- Scheduled client meetings, updated databases, created Excel spreadsheet reports, planned client events, prepared mailings, headed up the marketing department, greeted clients, answered a multi-line phone system, data entry, processed mail, as well as numerous other tasks on an as needed basis
- Managed staff and handled human resources duties on an interim basis
Legal Assistant
Young & McDowall
07.1999 - 11.2002
- Prepared and notarized legal documents, answered phones, processed mail, did dictation, prepared exhibits, and was lead assistant in a major trial case
Education
Bachelor of Education - Elementary and Secondary education
Baptist College of America
01.2012
None, Computer, Accounting, Economics, Quantitative Business Analysis, General Study - Business
University of Akron
01.2002
Skills
- Customer Relations
- Event planning
- Promotional material/document creation
- Scheduling
- Data entry
- Proficient in Word, Excel & Outlook
- Knowledgeable in Power Point, Publisher & Access
- Multi-line phone systems
- Exceptional written and verbal communication skills
- Notary Public
- A/R, A/P
- Domestic and international shipping
Majoraccomplishments
- Established excellent customer service practices to obtain repeat customers and generate referrals
- Generated and maintained working customer relations database.
- Created promotional/marketing materials for social media and email/direct mail campaigns.
- Managed a staff of 15 to ensure that all client events were conducted professionally and under budget.
- Prepared files and exhibits for attorneys to win a major trial case.
References
- Tim Fisher, Owner, FACTS, Inc., 2737 Front St., Cuyahoga Falls, OH, 44221, (330)928-2332
- Scott Hall, General Manager, FACTS, Inc., 2737 Front St., Cuyahoga Falls, OH, 44221, (330)928-2332
- Jesse Hurst, Certified Financial Planner, Impel Wealth Management, 2006 4th St., Cuyahoga Falls, OH, 44221, (330)800-0182 ext. 102
- Dean Young, Attorney, Young & Yeargin, 507 Canton Rd., Akron, OH, 44312, (330)784-8800
Timeline
Owner/Color Street Stylist
Perfectly Polished With C.C.
10.2019 - Current
Marketing/Office Administrative Assistant
FACTS, Inc.
05.2008 - Current
Special Projects Coordinator/Director of First Impressions
The Millennial Group
09.2003 - 05.2008
Legal Assistant
Young & McDowall
07.1999 - 11.2002
Bachelor of Education - Elementary and Secondary education
Baptist College of America
None, Computer, Accounting, Economics, Quantitative Business Analysis, General Study - Business
University of Akron
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