Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Collins

Douglasville

Summary

Dynamic Treatment Coordinator with a proven track record at Smile Center Villa Rica, excelling in appointment scheduling and patient communication. Enhanced patient satisfaction through effective problem-solving and a reliable reminder system, significantly reducing no-show rates. Skilled in office administration and committed to fostering a collaborative team environment.

Overview

10
10
years of professional experience

Work History

Treatment/Schedule Coordinator

Smile Center Villa Rica
08.2024 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
  • Reviewed X-rays to help patients determine best treatments.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Delivered excellent patient experiences and direct care.

Treatment/Scheduling Coordinator

Smile Center Ville Rica
08.2024 - Current
  • Utilized advanced software tools like Eaglelsoft, Dentrix, Dexist, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Patient check-In/Out as well as collection payments after reviewing treatment plans and concent form.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members.
  • Optimized workflow by prioritizing tasks with block schedules temples.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times. Cross trained, will assist if needed in back office.
  • Provided backup to front office/back office to step in to assist with various tasks whenever employee was absent or at lunch.

Lead Dental Assistant

Camp Family Dentistry
04.2018 - 08.2024
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Scheduled and confirmed patient appointments.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Assisted dentists with all dental procedures which include fillings, B/U and crowns, root canal's, dentures, X-rays and traditional brace/Invisalign braces.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients.
  • Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Dental Assistant

Arbor Place Dental
07.2015 - 04.2018
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.

Education

No Degree - Certified Dental Assistant

Medix College
Smyrna, GA
07-2009

Skills

  • Office administration
  • Calendar management
  • Production coordination
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Reliability
  • Excellent communication
  • Verbal and written communication
  • Self motivation
  • Appointment scheduling

Timeline

Treatment/Schedule Coordinator

Smile Center Villa Rica
08.2024 - Current

Treatment/Scheduling Coordinator

Smile Center Ville Rica
08.2024 - Current

Lead Dental Assistant

Camp Family Dentistry
04.2018 - 08.2024

Dental Assistant

Arbor Place Dental
07.2015 - 04.2018

No Degree - Certified Dental Assistant

Medix College

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Crystal Collins