Crystal Collins
Internal Revenue Service, IRS
UT
2026
years of professional experience
Experienced with handling complex accounts receivable processes efficiently. Utilizes financial software to optimize billing and collection procedures, ensuring timely payments. Track record of fostering team collaboration and maintaining strong client relationships, driving overall financial health.
Work History
Accounts Receivable Manager
- Led a team of Accounts receivable Billing Specialists, Collections Specialists, Payment processor, Data Entry Auditor. Ensuring high levels of motivation and performance through effective leadership.
- Responsible for ensuring all client billing terms and deadlines are processed according to contract terms.
- Entered billing into third party platforms, Government entities, MSP, hospital's along with email distribution billing.
- Updated aging reports based on daily audits.
- Maintained accurate financial records by regularly reconciling accounts.
- Month end close closing reports, data entry and G/L entries, bank reconciliation, Review aging reports and collection trends.
- Perform Credit Reporting for current and future clients to determine business risk.
- Apart of development team for new processes and program updates for new accounting software, Prepared process documents, trouble shooting, problem solving and demonstrations of Accounting system functions for IT support.
- Conducted one on one meetings for coaching and development, yearly performance reviews and goals.
- Interviews for potential candidates.
- Time keeping review, edits and approvals.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients billing issues.
- Implemented new collection strategies that led to the recovery of lost revenue.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Prepared bills receivable, invoices, and bank deposits.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments credits/ debits to maintain accuracy.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Reconciled daily AR ledger and verified proper posting.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Ensured timely payments from clients through effective communication and proactive followups.
- Coordinated with external auditors to provide necessary documentation and explanations for annual audits.
Tax Examiner
6 Years 6 Months- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
Account Representative
- Assisting manager in all aspects of office management, processing loans, accounts payable and receivable, and handled all collections of delinquent accounts. Provided exceptional customer service to all new and old accounts.
Education
Diploma - General Education
Skills
Proficient in People Soft
Oracle
Workday
Bullhorn Excel and Outlook
Teams.
Software applications
Verbal and written communication
Research and documentation
Recordkeeping and documentation
Account discrepancies
Account reconciliations
Cash Management - payment and deposit
Audits
Bank reconciliations.
Tax form proficiency
Customer service
Time management
Attention to detail
Leadership skills
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Adaptability and flexibility
Data entry skills
Self motivation
Teamwork and collaboration
Timeline
Tax Examiner
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