CRYSTAL COLLINS-DANIELSON

Self-reliant and personable professional seeking the role of a Phlebotomist / Medical Assistant. Offering exceptional knowledge of medical terminology, medical procedures / policies. Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further to manage and organize medical setting for patients and families. with the extensive knowledge of customer service management, excellent verbal communication skills, customer relationship management extensive knowledge of office equipment. 2014 – 2022 Medical Assistant Gov. Juan F. Luis Hospital St. Croix U.S.V.I Welcomed & greeted patients and visitors in person and over the phone answered the phone while maintaining polite, consistent phone etiquette registered new patients and updates. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff responds to inquiries by patients, prospective patients, and visitors in a courteous manner kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment protects patient confidentiality, making sure protected health information is secured. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.