Crystal Colon
1700 Street Road,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Pharmaceutical Production Technician
Sanofi Pasteur/Manpower
Swiftwater, PA
03.2025 - 06.2025
- Operated and monitored production equipment to ensure compliance with safety protocols.
- Assisted in maintaining accurate inventory records for raw materials and finished products.
- Conducted quality checks on pharmaceutical products to uphold regulatory standards.
- Collaborated with team members to troubleshoot production issues and implement solutions.
- Equipment Operation: Operating, maintaining, cleaning, and sanitizing manufacturing equipment,
- Equipment Assembly
- Delivery of Equipment to required departments
- Performing tasks under sterile conditions and potentially within biosafety cabinets, requiring proficiency in aseptic techniques and appropriate gowning.
- Accurately completing all quality documentation, including Batch Production Records (BPRs), logbooks, and other production records, following Good Documentation Practices (GDP).
- Following all established Standard Operating Procedures (SOPs) and working in strict accordance with cGMP and FDA regulations.
- Maintaining FDA audit readiness and supporting regulatory inspections as a subject matter expert when required.
- Performing general housekeeping duties, cleaning and preparing workspaces, and participating in the cleaning of cGMP facilities.
- Performing SAP transactions for ordering supplies and managing inventory to ensure accurate stock levels.
- Identifying, troubleshooting, and participating in the resolution of operational and equipment problems, escalating issues to management as needed
Associate
Walmart
Mount Pocono, PA
04.2024 - 11.2024
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained organized merchandise displays to ensure store presentation standards.
- Operated point-of-sale systems efficiently during high-volume transactions.
- Collaborated with team members to restock shelves and manage inventory levels.
- Unloaded trucks and placed merchandise on pallets for stocking and storage.
- Moved merchandise within back warehouse area and store floor.
- Worked in multiple departments as needed to keep store processes flowing.
Attendant
Bill’s ShopRite Gas Station
Mount Pocono
09.2021 - 03.2024
- Operated fuel dispensing equipment to ensure efficient service delivery.
- Maintained cleanliness and organization of the fueling station area.
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Managed cash transactions accurately while adhering to company policies.
- Operated Lottery Machine
- Placement and Receiving orders from vendors
- Stocking Shelves
- Complaint Resolution
- Training New Employees
- Collaboration with team members to enhance daily operations
- Working in separate store location to assist
- Opened and Closed Store
- Reporting daily tallies, fuel levels and product
- Identifying issues and problems and correcting or escalating to appropriate departments
Warehouse Worker
Amazon Warehouse
Gouldsboro, PA
04.2020 - 09.2020
- Conducted inventory counts and maintained accurate stock levels to ensure availability.
- Collaborated with team members to optimize order fulfillment processes, enhancing efficiency.
- Ensured adherence to safety standards, contributing to a secure working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded and unloaded trucks
Customer Service Cashier
Home Depot
Stroudsburg, PA
03.2019 - 11.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-day receipts.
- Assisted customers with product inquiries, ensuring a high level of satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to reduce checkout wait times during peak hours.
- Resolved customer complaints promptly, enhancing overall store experience.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Conducted regular inventory checks to ensure product availability and accuracy.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
Cashier
Wegmans
Malvern, PA
04.2018 - 12.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Assisted customers with inquiries and product information to enhance shopping experience.
- Collaborated with team members to optimize store layout for improved customer flow.
- Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Inventory Control Specialist
Walmart
Mount Pocono, PA
09.2003 - 11.2005
- Managed inventory levels using Walmart's proprietary inventory management system to ensure availability and minimize stockouts.
- Conducted regular audits of inventory to identify discrepancies and implement corrective actions efficiently.
- Collaborated with cross-functional teams to streamline product replenishment processes, enhancing overall operational efficiency.
- Trained new employees on best practices for inventory control, promoting adherence to company standards and policies.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Cross trained in various departments to work as needed.
- Replenished inventory as needed within store.
Proofreader
Verizon Directory Graphics
Norristown, PA
09.2000 - 09.2002
- Edited and proofread marketing materials for clarity and consistency.
- Collaborated with design teams to ensure visual elements met textual accuracy.
- Conducted thorough reviews of digital content for grammatical precision and format adherence.
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Revised work to identify missed mistakes before completing assigned assignments.
- Facilitated timely project completion with efficient task prioritization and time management skills.
- Ensured consistency in style and tone by adhering to clients'' specific guidelines and preferences.
- Performed administrative tasks such as copying, faxing, and reception work with accuracy and efficiency.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Enabled smooth workflow transitions, adapting quickly to changes in editorial guidelines and project requirements.
- Ensured legal compliance in document production, applying thorough knowledge of industry-specific terminology and standards.
Legal Secretary/Receptionist
The Law Offices of John G. Malone Esq.
Philadelphia, PA
09.1999 - 09.2000
- Managed case files and ensured accurate documentation for legal proceedings.
- Assisted attorneys with legal research and prepared trial materials efficiently.
- Coordinated scheduling for court appearances, meetings, and client consultations.
- Maintained confidentiality while handling sensitive legal correspondence and records.
- Implemented improved filing systems to enhance document retrieval and organization.
- Streamlined communication between clients, attorneys, and external agencies for timely updates.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Created, indexed, and maintained client binders.
- Developed and maintained filing and retrieval systems.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Maintained organized reception area, enhancing professional environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZSkills
- Packaging operations
- Laboratory techniques
- Raw material handling
- Batch record review
- Chemical handling
- Cleanroom operations
- Sterilization procedures
- Aseptic technique
- GMP compliance
- Sterilization techniques
- Standard operating procedures
- Data integrity
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Task prioritization
- Analytical thinking
- Data recording
- Continuous improvement
- Inventory management
- Written communication
Timeline
Pharmaceutical Production Technician
Sanofi Pasteur/Manpower
03.2025 - 06.2025
Associate
Walmart
04.2024 - 11.2024
Attendant
Bill’s ShopRite Gas Station
09.2021 - 03.2024
Warehouse Worker
Amazon Warehouse
04.2020 - 09.2020
Customer Service Cashier
Home Depot
03.2019 - 11.2019
Cashier
Wegmans
04.2018 - 12.2018
Inventory Control Specialist
Walmart
09.2003 - 11.2005
Proofreader
Verizon Directory Graphics
09.2000 - 09.2002
Legal Secretary/Receptionist
The Law Offices of John G. Malone Esq.
09.1999 - 09.2000
Bachelor of Science - Healthcare Administration
University of Phoenix