Crystal Comer
Round Rock
Summary
Assistant Apartment Manager with proven track record in enhancing tenant relations and managing lease agreements, resulting in increased occupancy rates and resident satisfaction. Expertise in operational efficiency and time management, ensuring compliance and streamlined processes for rental applications and tenant interactions. Experienced in supporting property operations, focusing on tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management, with strong communication skills to foster positive tenant relationships.
Overview
8
8
years of professional experience
Work History
Assistant Apartment Manager
ZRS Management
Austin
10.2024 - Current
- Managed lease agreements and ensured compliance with company policies.
- Conducted property inspections to maintain safety and cleanliness standards.
- Processed rental applications and verified tenant information accurately.
- Maintained communication with vendors for timely repair services.
- Documented tenant interactions and updated records in management software efficiently.
- Coordinated efficient move-outs, cleanings, and move-ins to minimize time between residents.
- Maximized occupancy with strong marketing and tenant relations skills.
Leasing Consultant
Cushman & Wakefield
Austin
09.2021 - 09.2024
- Assisted prospective tenants with leasing inquiries and property tours.
- Managed lease agreements and tenant documentation efficiently.
- Developed marketing materials to promote available apartments effectively.
- Maintained accurate records of tenant applications and lease renewals.
- Conducted market research to stay updated on rental trends and pricing.
- Facilitated communication between tenants and property management teams.
- Assisted current tenants with maintenance requests and other inquiries.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Negotiated lease terms with tenants and collected security deposits.
- Resolved disputes between tenants in a timely manner while upholding company policies.
Administrative Assistant
Beacon Hill
Austin
02.2018 - 07.2021
- Coordinated project schedules and timelines for multiple remote teams.
- Managed documentation and organized files for easy access and retrieval.
- Communicated updates and changes to team members effectively.
- Utilized office software to streamline administrative tasks effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
Skills
- Lease administration and tenant relations
- Property management software and CRM
- Market analysis and rental processing
- Conflict resolution and inspection coordination
- Vendor communication and problem solving
- Attention to detail and effective communication
- Team collaboration and time management
- Resident retention and rent collection
- Background checks and eviction procedures
- Office management and Microsoft Office
- Leasing expertise and social media marketing
- Property inspections and policy enforcement
- Fair housing regulations and basic mathematics
Timeline
Assistant Apartment Manager
ZRS Management
10.2024 - Current
Leasing Consultant
Cushman & Wakefield
09.2021 - 09.2024
Administrative Assistant
Beacon Hill
02.2018 - 07.2021