Crystal Constant
Northwell Health
Lynbrook,USA
21
years of professional experience
Compassionate Clinical Support Service Assistant with strong customer service skills seeking per diem night or evening role. Delivers effective communication and problem-solving in fast-paced settings. Excels in multitasking and organization, maintaining professionalism and friendly demeanor while providing support to patients and families. Currently pursuing a bachelor's in Nursing at Long Island University Post.
Work History
Clinical Support Service Associate
1 Year 5 Months- Deliver exceptional patient service by greeting patients and families, addressing any concerns with the patients' needs.
- Assign beds for patients to step-down unit and also discharge patients.
- Create medical charts for each respective patient, print out forms including Consent for ICU Procedures, Patient Rights, Healthcare Proxy, Discharge and many more.
- Page respective providers and departments when needed.
- Prepares lab requisitions for stat lab and regular lab, print labels, prepares and stores lab samples in accordance with required laboratory specifications.
- Assist with service of breakfast, lunch or dinner trays when needed.
- Stock patients' room with needed supplies for nurses and providers.
- Handle high-volume calls effectively on extremely busy Cardio Thoracic Unit
- Exemplify a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- File medical paperwork into patients' charts including consent forms, EKGs, labs, surgical procedures and more.
- Cleans and sanitizes workstation before start of work.
Sr. Paralegal
10 Years 7 Months- Serve as Paralegal for Workers’ Compensation and Subrogation cases, providing essential support throughout the litigation process.
- Schedule depositions of doctors and coordinate dates with attorneys’ offices and plaintiffs to ensure timely case progression.
- Drafting subpoenas and having them served by our process server and filing the affidavits of service with the Workers’ Compensation Board.
- Filing transcripts, deposition extension letters and cancellation letters and other legal documents with the Workers’ Compensation Board. I also navigate Ecase by retrieving documents to save to Legal Files. I manage calendars for both my attorneys in Legal Files and Teams.
- Schedule court reporters for all depositions.
- Initiate litigation process for subrogation by filing and e-filing summons and complaints with Civil and Supreme courts, facilitating case advancement. E-file affidavits of service with NYSCEF and send all filed documents to claims.
- Maintained current knowledge of court procedures by reviewing updates and legal resources.
- I also make numerous phone calls and handle hundreds of emails daily with the courts and claims departments.
- Process all invoices from our processing vendors by sending to claims for payment.
- Close both Workers’ Compensation and Subrogation files.
- Update check log when subrogation payments are received; then check is mailed to claims with the remittance sheet attached. I also send an email that file is closed and cc my managing attorney when check is being mailed to claims.
- Wrote checks for paralegal to ensure timely payments for services rendered.
- I effectively communicate with our clients and claims by providing them with the most updated infourmation regarding or files.
- Only legal assistant to handle two different departments. Over 15 years of experience for subrogation and 5 years with workers’ compensation.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Legal Secretary
7 Years- Trained new associates on legal procedures in subrogation department, providing management with progress reports.
- Prepare all legal pleadings which includes but not limited to Summons and Complaints, Motions, Notice of Trials, Judgments, Stipulation and Releases and Demand Packages.
- Maintained communication with claims examiners to obtain accurate information on our defendants and communicate with our process servers to make sure the defendants are served promptly and maintain communication with the court clerks.
- Maintained communication with claims examiners for accurate defendant information, coordinated with process servers for prompt service, and ensured ongoing communication with court clerks.
- Help maintain checkbook and issue any checks necessary for the filing of court documents.
- Properly record all recoveries for the accuracy of monthly reports.
- Coordinated and scheduled regular staff meetings to facilitate communication and collaboration among team members.
- Train all new associates about the legal procedures within our subrogation department and report back to management about their progress.
- Systematically organized legal files in preparation for court proceedings to enhance accessibility and efficiency.
Claims Security Specialist/ Administrative
2 Years 4 Months- Assisted investigations by conducting background checks, completing National Insurance Crime Bureau (NICB) reports based on findings, and issuing payment bills, contributing to fraud detection.
- Coordinated retrieval of No Fault files and cashed check copies for law enforcement, aiding in case support.
- Developed PowerPoint presentations for management and scheduled NICB meetings, facilitating effective communication.
Salvage Specialist
1 Year 6 Months- Maintained large pending diary, coordinated with outside adjusters and total loss and total theft examiners daily, and scheduled auctions for salvage vehicles.
- Contacted customers to obtain necessary paperwork for disposal or sale of salvaged vehicles, ensuring compliance and timely processing.
- Managed heavy phone contact and utilized multiple claims screens while multitasking and organizing tasks effectively.
Education
- Nursing
Pursuing a bachelor’s degree in nursing.
Skills
Regulatory Compliance
Legal administration experience
Microsoft Office proficiency
Client assistance
Attention to detail
Patient documentation
Organizational skills
Data Entry Accuracy
Listening skills
Inventory Management
Patience and tolerance
Accomplishments
Passing my nursing classes.
Timeline
Clinical Support Service Associate
Northwell Health
03.2025 - CurrentRead More
Sr. Paralegal
Nationwide Insurance Company
12.2015 - 07.2026Read More
Legal Secretary
Geico
01.2008 - 01.2015Read More
Claims Security Specialist/ Administrative
Assistant Geico
10.2006 - 02.2009Read More
Salvage Specialist
Geico
04.2005 - 10.2006Read More
Long Island University Post
from Nursing
Read More
PROFESSIONAL SUMMARY
- Dedicated, reliable, enthusiastic, detail-oriented Paralegal offering significant experience in self-directed positions in legal, secretarial, administrative, and paralegal duties.
- Exceptional multi-tasking skills and work ethic. Adaptable to changing situations and meeting new challenges with an open mind, flexibility, and optimistic response.