Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Cooper

Nashville,NC

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Hotel Front Desk Supervisor

Virgin Hotels Nashville
11.2022 - Current
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues
  • Posted charges, updated accounts and issued bills to departing guests
  • Input customer data into reservation systems and updated to reflect room changes
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management
  • Supervised daily operations of hotel front desk in absence of manager
  • Facilitated successful front desk operations for high-volume hotel
  • Leveraged software to confirm reservations and address guest needs
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.

Front Desk Agent

Springhill Suites By Marriott
02.2022 - 11.2022
  • Cultivated professional relationships with guests, improving customer retention through coordinated service
  • Arranged special accommodations for guests to enhance visitor experiences
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience
  • Responded to and resolved guest issues or complaints
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Delegated work to staff, setting priorities and goals
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Built and maintained productive relationships with employees
  • Managed team of front desk agents, supervising personnel in issue resolution.

Restaurant Manager

The Chop House
09.2021 - 02.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Receptionist

Erisa law center
07.2012 - 07.2014
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Updated and recorded customer or client information to maintain accounts
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Sorted incoming mail and directed to correct personnel each day
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Supervised setup of conference rooms for meetings and office events in common areas
  • Protected clients' rights by maintaining confidentiality of personal and financial information
  • Transmitted information or documents to customers through email, mailings or facsimile machine
  • Sorted invoices for accounting department by date stamping and filing by vendor code
  • Transcribed tapes and notes from meetings into prescribed formats.

Education

No Degree - Business Administration

Madera Community College
Madera, CA

High School Diploma -

Sierra High School
Tollhouse, CA
06.2010

Skills

  • Guest Amenities
  • Safety and Security Procedures
  • Credit and Cash Payments
  • Transportation Information
  • Decision Making
  • Records Management
  • Account Balancing
  • Problem-Solving
  • Computer Skills
  • Phone and Email Etiquette
  • Teamwork and Collaboration
  • Invoicing and Billing
  • Customer Service
  • Verbal and Written Communication
  • Payment Method
  • Front Desk Management
  • Hotel Management Procedures
  • English Fluency
  • Concierge Services
  • Administrative Duties

Timeline

Hotel Front Desk Supervisor

Virgin Hotels Nashville
11.2022 - Current

Front Desk Agent

Springhill Suites By Marriott
02.2022 - 11.2022

Restaurant Manager

The Chop House
09.2021 - 02.2022

Receptionist

Erisa law center
07.2012 - 07.2014

No Degree - Business Administration

Madera Community College

High School Diploma -

Sierra High School

Similar Profiles

CREATE PROFILE
Crystal Cooper