Crystal Cooper
Commercial Insurance
Salisbury,MD
Overview
18
18
years of professional experience
Work History
Senior Commercial Lines Account Manager
Farm Creek Insurance
Cambridge, MD
02.2023 - Current
- Serviced all aspects of a book of business totally $7.23 million in premium
- 151 accounts with an average premium of $72,000 in various industries including construction, real estate and IT
- Mentored and managed a commercial service team of 4.
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Developed and maintained carrier relationships which helped when negotiating renewal proposals
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
Commercial Lines Account Manager
Moody Insurance
Frederick, MD
04.2022 - 02.2023
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Executed cold calls, marketing initiatives and networking to drive sales.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Managed accounts in small business market with average premiums of $5,000 to $10,000 primarily in the nonprofit and government contractor sector many with International exposures.
Commercial Lines Account Manager
Texas Preferred Insurance- Canadian/amarillo
Canadian, TX
01.2021 - 04.2022
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
Commercial Lines
Avery Hall Insurance Group
Salisbury , MD
04.2019 - 11.2020
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Commercial Lines
Insurance Management Group/NFP
Ocean City, MD
04.2012 - 03.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered detailed information about products and binding coverage.
- Reviewed, shopped and processed renewals for $3.2 million in premium book of mostly surplus lines coastal property accounts.
- Industries include condominiums/homeowners associations, hotels, restaurants and retail stores with and average account premium of $50,000 in premium.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
Commercial Lines Account Manager
Atlantic/Smith, Cropper & Deeley
Willards, MD
07.2005 - 09.2011
- Managed accounts in Location market with territory size of $Amount.
- Identified and solicited sales prospects in agency databases.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Conducted annual reviews of existing policies to update information.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Designed presentations and marketing materials to promote insurance products.
- Generated leads through cold-calling, networking and other outreach methods.
- Developed and maintained client base resulting in Number% portfolio retention.
- Executed cold calls, marketing initiatives and networking to drive sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Analyzed customer needs to provide customized insurance solutions.
- Researched and identified potential new markets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Monitored customer feedback and identified areas of improvement.
- Conducted research and identified market trends to develop better strategies for sales.
- Negotiated contracts and terms of sale with potential customers.
Education
High School -
Montgomery County Covenant Academy
Gaithersburg, MDSkills
Health insurance
undefinedTimeline
Senior Commercial Lines Account Manager
Farm Creek Insurance
02.2023 - Current
Commercial Lines Account Manager
Moody Insurance
04.2022 - 02.2023
Commercial Lines Account Manager
Texas Preferred Insurance- Canadian/amarillo
01.2021 - 04.2022
Commercial Lines
Avery Hall Insurance Group
04.2019 - 11.2020
Commercial Lines
Insurance Management Group/NFP
04.2012 - 03.2019
Commercial Lines Account Manager
Atlantic/Smith, Cropper & Deeley
07.2005 - 09.2011
High School -
Montgomery County Covenant Academy
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