Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Crystal Cooper

Manager
Proctorville,OH

Summary

Proven leader with extensive experience in retail and customer service management, notably at Family Dollar. Excelled in enhancing customer satisfaction, team building, and inventory control. Demonstrated problem-solving prowess and a knack for fostering customer loyalty, achieving significant improvements in store efficiency and client relations. Skilled in utilizing both strategic organization and interpersonal communication to drive positive outcomes.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Family Dollar
05.2017 - 07.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Manager

Tudors Biscuit World
08.2016 - 05.2017
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managing opening shifts, closing shifts, operating cash registers, and preparing food in a fast-paced environment.
  • Followed procedures for safe food preparation, assembly and presentation.

Delivery Driver

Pizza Hut
06.2014 - 08.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Working opening shifts, closing shifts, operating cash registers, and preparing food in a fast-paced environment.

Store Manager

Payday Express
04.2006 - 07.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Outbound Call Center Agent

Civic
05.2004 - 04.2006
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
  • Utilized scripted sales strategies to converse with customers reached by manually dialing and automatic systems.
  • Made average of 40 outbound and inbound calls per day.

Education

High School Diploma -

Fairland High School
Proctorville, OH
05.2006

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager

Family Dollar
05.2017 - 07.2020

Manager

Tudors Biscuit World
08.2016 - 05.2017

Delivery Driver

Pizza Hut
06.2014 - 08.2016

Store Manager

Payday Express
04.2006 - 07.2010

Outbound Call Center Agent

Civic
05.2004 - 04.2006

High School Diploma -

Fairland High School

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Crystal Cooper Manager