Crystal Cooper
Yellville,AR
Summary
Detail-oriented team player with exceptional organizational skills and a proven ability to manage multiple projects simultaneously while maintaining a high degree of accuracy. Expertise includes inventory control, fleet management, business administration, and logistics, complemented by strong capabilities in workforce management. Extensive experience in lending and loan management, banking, and finance, with a focus on driving development and operational efficiency. Committed to delivering results through strategic planning and effective collaboration in dynamic environments.
Overview
27
27
years of professional experience
Work History
Call for Release
Copart Auto
Remote, AR
03.2025 - Current
- Motivated individual demonstrating a strong sense of personal accountability.
- Contributed effectively in dynamic work environments.
- Assisted in both independent and team-oriented projects.
- Acquired new skills rapidly and adjusted to changing circumstances.
- Communicated clearly and effectively in both spoken and written forms.
- Adapted work schedule to accommodate night, weekend, and holiday shifts.
- Prioritized tasks efficiently to meet all deadlines.
- Applied critical thinking to analyze issues, evaluate options, and make informed decisions.
Mortgage Loan Officer
Neighbors Bank
Remote, AR
12.2024 - 12.2025
- Assessed risk and creditworthiness of prospective borrowers to inform lending decisions.
- Executed mortgage loan processes from under contract to post-closing, coordinating appraisals, contract amendments, inspections, and loan restructures to ensure compliance and efficiency throughout the transaction.
- Implemented and maintained adherence to home loan compliance protocols to ensure alignment with government regulations and banking industry standards.
- Facilitated remote collaboration and communication among team members.
- Developed tailored financial solutions for clients, addressing unique needs and preferences.
- Facilitated mortgage application procedures, guaranteeing alignment with regulatory requirements and best practices.
Service Specialist II
Edward Jones
Remote, AR
12.2023 - 12.2024
- Advised clients on effective implementation of financial strategies and necessary adjustments to optimize outcomes.
- Accurately documented client interactions and systematically refreshed client profiles with essential details.
- Oversaw account maintenance and updates in compliance with FINRA regulations.
- Managed remote work environments to support team engagement and project continuity.
- Delivered exceptional client service by addressing inquiries and resolving issues efficiently.
- Collaborated with financial advisors to enhance client engagement strategies.
- Trained new team members on operational procedures and customer interaction standards.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Fleet Maintenance Manager
Associated Wholesale Grocers
Springfield, MO
11.1999 - 12.2023
- Oversaw DOT, FMCSA, and National Transportation Safety Board record-keeping and compliance audit processes.
- Executed implementation and oversight of new telematics and software systems.
- Cultivated strong vendor relationships, resulting in improved service quality. Streamlined procurement processes for fuel parts and maintenance items, enhancing operational readiness.
- Managed employee recruitment and discipline initiatives to ensure compliance with organizational policies.
- Facilitated strategic planning sessions to enhance collaborative efforts across teams.
- Collaborated with stakeholders to interpret union contracts and workforce structures, effectively managing grievance negotiations.
- Coordinated all aspects of project implementation and monitored progress to ensure successful completion and adherence to timelines.
- Managed inventory and asset tracking systems to support operational efficiency and accuracy.
- Assisted in emergency response and breakdown situations to support operational continuity. Adhered to environmental compliance standards to promote sustainability. Collaborated with teams to address urgent issues effectively.
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Trained and mentored staff on best practices in fleet maintenance and safety protocols.
- Analyzed maintenance data to drive improvements in operational efficiency and cost savings.
- Executed vehicle licensing and registration for fleet equipment, maintaining operational readiness for both on-road and off-road vehicles.
- Coordinated preventative maintenance schedules to enhance equipment reliability and operational efficiency.
Education
Associate of Applied Science - Business Management
Ozarks Technical Community College
Springfield, MO05-2019
Skills
- Goal oriented
- Microsoft office
- Attention to detail
- Client account management
- Conflict Resolution
- Customer service-focused
- Document Control
- Employee Training and Development
- Continuous Improvement Initiatives
- Strong analytical skills
- Inventory Control Management
- Vendor Relationship Management
- Excellent Communication
- Repair Order and Billing Processes
- Fleet management
- Regulatory compliance
- Fleet optimization
Timeline
Call for Release
Copart Auto
03.2025 - Current
Mortgage Loan Officer
Neighbors Bank
12.2024 - 12.2025
Service Specialist II
Edward Jones
12.2023 - 12.2024
Fleet Maintenance Manager
Associated Wholesale Grocers
11.1999 - 12.2023
Associate of Applied Science - Business Management
Ozarks Technical Community College