Crystal Copeland
Decatur,GA
Summary
Dynamic HR professional with over five years of experience in the healthcare and government sectors, specializing in personnel record management, HIPAA compliance, and optimizing hiring processes. Proven expertise in administrative support, document management, and providing strategic guidance on HR policies. Committed to enhancing employee onboarding experiences, benefits administration, and overall coordination of HR operations. Eager to contribute a comprehensive skill set to a Human Resources or healthcare role that values efficiency and compliance.
Overview
9
9
years of professional experience
Work History
Junior HR Specialist
Parker Tide Corp
08.2024 - Current
- In support of the Dept. of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Office of Human Capital (OHC), Human Resources Operations Center (HROC).
- Process beneficiary forms and awards, manage HR systems, and handle GRB cases, enhancing operational efficiency in DHS ICE’s Office of Human Capital.
- Maintain meticulous records by scanning documents into personnel systems, ensuring data accuracy and accessibility for ICE’s Human Resources Operations Center.
- Coordinate with multiple departments to resolve HC Link Tickets and Service Now requests, fostering seamless communication within the organization.
- Leverage diverse HR platforms including SharePoint, EOPF, and NFC to streamline processes and improve service delivery for DHS personnel.
HR Assistant II (Lead)
Katmai Government Services
06.2023 - 02.2024
- Reviewed, prepared, and processed personnel actions (e.g., stipend increases, extensions, schedule changes, resignations, conversions) and ensured proper filing and distribution to program officials.
- Entered new hires (FTE) into USA Staffing, issued offer letters, coordinated with security, and guided employees through onboarding.
- Monitored Not-To-Exceed (NTE) appointments, advising program officials on deadlines and required actions.
- Assisted HR Specialists with classification, recruitment, and staffing programs; provided guidance to employees and managers on HR policies and procedures.
General Clerk
Katmai Government Services
05.2021 - 06.2023
- Provided comprehensive HR and administrative support to the HRO Processing Team, Technical Services Activity, CSO, and CDC mission.
- Processed and audited full-scope personnel and pay actions for GS, WG, and Title 42 employees, ensuring compliance with federal laws, OPM regulations, and agency policies.
- Administered onboarding and separation actions, including oath of office, ethics briefings, benefits counseling, leave, retirement, RIF, and TSP actions.
- Reviewed and finalized personnel actions; ensured accuracy of SF-52s and complete documentation within eOPF.
- Drafted and released detail and vacancy announcements through USA Staffing; advised managers and employees on HR policies and procedures.
- Served as System Administrator for EHCM, USA Staffing, HREPS, SharePoint, and HATS; led data cleanup efforts and created position builds to maintain system integrity.
Project Coordinator
United Healthcare
10.2020 - 04.2021
- Managed document and records control in compliance with retention schedules, standardized naming conventions, and HIPAA requirements.
- Indexed, routed, and resolved exceptions for documents supporting HEDIS data collection and medical record processing.
- Supported invoice processing and payment for received medical charts; escalated document management issues to leadership as needed.
- Completed required training, worked independently with limited guidance, and translated policies into operational practice while upholding organizational values
Sales Assistant (Administrative Assistant)
Anthem BlueCross- BlueShield
10.2018 - 05.2019
- Provided administrative and phone support to group and individual sales teams; processed mail, prepared proposals, and maintained office supplies.
- Researched and resolved routine sales, claims, and benefits inquiries.
- Assembled and distributed open enrollment materials; gathered, tracked, and reported sales data.
- Analyzed and routed new business enrollment and RFP documentation for employer groups (1–50) using Salesforce and other CRM systems
Administrative Assistant
Sibley Heart Center Cardiology
08.2018 - 09.2018
- Provided multi-line phone support, directing calls to appropriate staff and minimizing hold times.
- Greeted visitors, ensured proper sign-in/out procedures, and notified staff of arrivals.
- Managed daily mail operations, including incoming/outgoing correspondence, packages, and internal distribution.
- Maintained lobby and mailroom organization; performed clerical tasks and other assignments as needed.
Business Operations Coordinator
Children’s HealthCare of Atlanta
09.2016 - 08.2017
- Oversaw administrative and daily business operations, supporting departmental functions and management.
- Coordinated provider time-off requests and schedule updates with the Practice Manager.
- Managed document imaging processes, ensuring accurate preparation, scanning, and indexing of medical records.
- Retrieved and reconciled records daily against census reports to ensure completeness.
- Verified medical record accuracy and corrected misfiled, duplicate, or illegible documents.
- Tracked and reported document imaging quality and productivity metrics.
Education
Bachelor's Degree - Human Resource Management
American Intercontinental University
Associates of Arts - Business Administration
American Intercontinental University
Skills
- Human Resources & Personnel Management: HR processes, personnel records maintenance, onboarding/offboarding, and USA Staffing/EHCM systems
- Administrative & Office Support: Data entry, documentation management, quality assurance, multitasking, task prioritization, and organizational efficiency
- Technology & Systems Proficiency: Skilled in ADP, Kronos, Deltek, ServiceNow, HP Service Manager, EPIC, Chartmax, SharePoint, Davinci, and Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Customer Service & Collaboration: Strong interpersonal skills, problem resolution, adaptability, reliability, and effective team collaboration
Timeline
Junior HR Specialist
Parker Tide Corp
08.2024 - Current
HR Assistant II (Lead)
Katmai Government Services
06.2023 - 02.2024
General Clerk
Katmai Government Services
05.2021 - 06.2023
Project Coordinator
United Healthcare
10.2020 - 04.2021
Sales Assistant (Administrative Assistant)
Anthem BlueCross- BlueShield
10.2018 - 05.2019
Administrative Assistant
Sibley Heart Center Cardiology
08.2018 - 09.2018
Business Operations Coordinator
Children’s HealthCare of Atlanta
09.2016 - 08.2017
Bachelor's Degree - Human Resource Management
American Intercontinental University
Associates of Arts - Business Administration
American Intercontinental University