Crystal Corbett
Virginia Beach,Virginia
Summary
Dynamic Senior Production Assistant Manager with a proven track record at Paramount Builders, excelling in problem-solving and customer satisfaction. Leveraged strong work ethic and computer skills to streamline processes, enhance service delivery, and achieve departmental goals. Recognized for exceptional communication and professionalism, consistently exceeding performance metrics and fostering customer loyalty.
Overview
14
14
years of professional experience
Work History
Senior Production Assistant Manager
Paramount Builders
01.2011 - Current
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Reviewed production schedules and streamlined processes.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Kempsville High School
Virginia Beach, VA06.2000
Skills
- Strong Work Ethic
- Problem-Solving
- Time Management
- Computer Skills
- Good Communication
- Telephone Etiquette
- Positive Attitude
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Professionalism
- Adaptability
- Punctual and Reliable
Timeline
Senior Production Assistant Manager
Paramount Builders
01.2011 - Current
Kempsville High School
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