Summary
Work History
Education
Skills
Timeline
Generic

Crystal Cordero Smith

Austin,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Work History

Company Member/Dancer

SassNStrut Studios
2017 - 2024
  • Collected feedback from students through surveys and various social media platforms.
  • Participated in team meetings to discuss current projects or initiatives.
  • Developed compelling and engaging classes to attract new students

Enforcement Officer- Call Center

Texas State Comptroller’s Office
2021 - 2021
  • Contact Taxpayers to collect on Sales and Franchise Tax

Branch Manager

A+ Federal Credit Union
2012 - 2021
  • Maintained responsibility for the operations of a level 3 branch, leading a team of 18 members and managing 41,000 monthly member transactions.
  • Organized interviews within the organization as well as with external candidates
  • Flourished team members leading to 15+ internal promotions
  • Provided guidance and support to recently appointed Branch Managers through a peer coaching program
  • Executed a pilot project known as Cross-Help Solutions, focused on improving the Sales procedure and amalgamating member experience with sales.
  • Delivered exceptional results in Member Experience evaluations, contributing to the team's success.

Assistant Branch Manager

A+ Federal Credit Union
2009 - 2012
  • Developed innovative techniques to attract and evaluate potential candidates.
  • Designed monthly performance plans for team in collaboration with Branch Manager
  • Coached and mentored 20 team members, enhancing their communication abilities and deepening understanding of products and policies.
  • Ensured compliance with security standards in accordance with company policies and regulations
  • Organized and led peer meetings for Assistant Branch Managers.

Education

High School Diploma -

David Crockett High School
Austin, TX
05-2004

Skills

  • Creativity and Innovation
  • Planning and Vision
  • Communication and Interpersonal Skills
  • Change Management and Influencing Skills
  • Collaborative and Problem-Solving Skills
  • Presentation and Written Skills
  • Instructional Techniques
  • Stage Performance
  • Audience Engagement
  • Relationships and rapport

Timeline

Company Member/Dancer

SassNStrut Studios
2017 - 2024

Enforcement Officer- Call Center

Texas State Comptroller’s Office
2021 - 2021

Branch Manager

A+ Federal Credit Union
2012 - 2021

Assistant Branch Manager

A+ Federal Credit Union
2009 - 2012

High School Diploma -

David Crockett High School

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Crystal Cordero Smith