Crystal Cornett
Mocksville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Secretary
R&J Repacking
Lexington , NC
02.2023 - Current
- Answer phone,filing,inventory
Manager
Bellas Breakfast and Lunch
Banner Elk, NC
03.2015 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Mitchell High School
Bakersville, NC06.1991
Skills
- Supply Ordering
- Payroll Administration
- Sales Support
- Customer Service
- Appointment Scheduling
- Calendar Management
- Expense Tracking
- Supply Restocking
- Letter Writing
- Meeting Coordination
- Accounts Receivable and Payable
- Vendor Relations Skills
- Confidentiality Understanding
- Inventory Purchasing
- Report Writing
- Schedule Management
- Meeting Support
- Organization
- Payroll Processing
- Verbal and Written Communication
- Accounts Payable
- Office Staff Leadership
- Complex Problem-Solving
Timeline
Secretary
R&J Repacking
02.2023 - Current
Manager
Bellas Breakfast and Lunch
03.2015 - 02.2023
High School Diploma -
Mitchell High School
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