Crystal Corporal
Customer Service Professional
Randallstown,Maryland
Summary
Experienced and results-driven professional with a background in healthcare administration and coordination. Excellent problem-solver and clear communicator. Successful handling payroll administration and patient relations including high-volume exceptional customer service. Seeking a role that offers professional challenges utilizing skills and contribute to the efficient operation of a healthcare facility.
Overview
5
5
years of professional experience
Work History
Medical Practice Administrator
Krieger Eye Institute
Baltimore, Maryland
12.2021 - Current
- Provide information and education about variety of health, financial, and self-service programs.
- Manage appointments, document/update client's demographics
- Increased efficiency in billing process
- Oversee call center operations, handling appointment scheduling, patient inquiries, and ensuring timely responses.
- Provide problem resolution in-person and via phone.
- Train new employees with 90% efficiency.
- Maintained detailed records of customer interactions, ensuring proper follow-up, and files utilizing tracking system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medication Coordinator
Sheppard Pratt (segue)
12.2021 - 07.2023
- Managed over 50 customer calls per day promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing company's goals and objectives.
- Managed medication-related activities, including medication ordering, inventory management, and medication administration coordination.
- Ensured accuracy and compliance with medication protocols and regulatory requirements.
- Collaborated with healthcare professionals to optimize medication management and patient safety.
- Maintained detailed records and documentation of medication-related activities.
Floater
Progress Unlimited Inc
09.2019 - 11.2020
- Provided support across various departments, including administrative tasks, client support, and project coordination.
- Optimized organization to promote accuracy by 25%.
- Facilitated training programs for professional development.
- Developed positive and efficient work environment.
- Collaborated closely with healthcare providers to optimize treatment plans based on individual needs, ensuring better treatment outcomes.
Education
Some college - Business Management
Strayer University
Arlington, VASome College: Nursing
CCBC Catonsville
Catonsville, MDSkills
Compassion Communicator
undefinedTimeline
Medical Practice Administrator
Krieger Eye Institute
12.2021 - Current
Medication Coordinator
Sheppard Pratt (segue)
12.2021 - 07.2023
Floater
Progress Unlimited Inc
09.2019 - 11.2020
Some college - Business Management
Strayer University
Some College: Nursing
CCBC Catonsville
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