Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Corporal

Customer Service Professional
Randallstown,Maryland

Summary

Experienced and results-driven professional with a background in healthcare administration and coordination. Excellent problem-solver and clear communicator. Successful handling payroll administration and patient relations including high-volume exceptional customer service. Seeking a role that offers professional challenges utilizing skills and contribute to the efficient operation of a healthcare facility.

Overview

5
5
years of professional experience

Work History

Medical Practice Administrator

Krieger Eye Institute
Baltimore, Maryland
12.2021 - Current
  • Provide information and education about variety of health, financial, and self-service programs.
  • Manage appointments, document/update client's demographics
  • Increased efficiency in billing process
  • Oversee call center operations, handling appointment scheduling, patient inquiries, and ensuring timely responses.
  • Provide problem resolution in-person and via phone.
  • Train new employees with 90% efficiency.
  • Maintained detailed records of customer interactions, ensuring proper follow-up, and files utilizing tracking system.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Medication Coordinator

Sheppard Pratt (segue)
12.2021 - 07.2023
  • Managed over 50 customer calls per day promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing company's goals and objectives.
  • Managed medication-related activities, including medication ordering, inventory management, and medication administration coordination.
  • Ensured accuracy and compliance with medication protocols and regulatory requirements.
  • Collaborated with healthcare professionals to optimize medication management and patient safety.
  • Maintained detailed records and documentation of medication-related activities.

Floater

Progress Unlimited Inc
09.2019 - 11.2020
  • Provided support across various departments, including administrative tasks, client support, and project coordination.
  • Optimized organization to promote accuracy by 25%.
  • Facilitated training programs for professional development.
  • Developed positive and efficient work environment.
  • Collaborated closely with healthcare providers to optimize treatment plans based on individual needs, ensuring better treatment outcomes.

Education

Some college - Business Management

Strayer University
Arlington, VA

Some College: Nursing

CCBC Catonsville
Catonsville, MD

Skills

Compassion Communicator

Problem Resolution

MS Office Programs

Team Collaboration

Product and Service Solutions

Customer Relations

Electronic Health Records (EHR)

Data Entry Proficiency

Billing Management

Healthcare Administration

Timeline

Medical Practice Administrator

Krieger Eye Institute
12.2021 - Current

Medication Coordinator

Sheppard Pratt (segue)
12.2021 - 07.2023

Floater

Progress Unlimited Inc
09.2019 - 11.2020

Some college - Business Management

Strayer University

Some College: Nursing

CCBC Catonsville

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Crystal CorporalCustomer Service Professional