CRYSTAL CORTEZ
Wilder,ID
Summary
Support services professional skilled in providing efficient administrative support and enhancing operational workflows. Known for strong collaboration and adaptability, ensuring all team needs are met with precision. Reliable and consistent in delivering high-quality results.
Overview
13
13
years of professional experience
Work History
Support Services Assistant
WICAP
10.2024 - 03.2025
- Handled sensitive information with discretion, ensuring confidentiality and compliance with privacy regulations.
- Provided administrative support to management staff, enabling them to focus on strategic initiatives and decision making.
- Reduced client complaints with proactive problem-solving and prompt resolution of issues.
- Streamlined office operations for increased efficiency through effective organization and task management.
Administrator Assistant
Wilder School District
07.2023 - 05.2024
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
Bilingual in Spanish and English
CTI Foods
05.2023 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Lead Teacher
WICAP Head Start
05.2018 - 05.2019
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student ages 0-3.
Compliance Monitor
WICAP Head Start
05.2017 - 05.2018
- Monitored ongoing processes to ensure compliance with company standards.
- Ensured accuracy of data by regularly reviewing and validating information.
Medical Assistant
Ambitions of Idaho
10.2016 - 05.2017
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Child Care Provider
Liz’s Loving Child Care
11.2015 - 11.2016
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
Caregiver
Above & Beyond Home Health Care
08.2012 - 02.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Medical Assistant
Idaho Sleep & Neurology
08.2012 - 10.2014
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
Cosmetology License -
Razzle Dazzle
Nampa, ID01.2014
Associate of Science - Medical Assistant
Carrington College of Boise
Boise, ID01.2012
Skills
- Fluent in Spanish and English
- Proficient in Microsoft Office
- Client Assistance
- Accurate Record Management
Timeline
Support Services Assistant
WICAP
10.2024 - 03.2025
Administrator Assistant
Wilder School District
07.2023 - 05.2024
Bilingual in Spanish and English
CTI Foods
05.2023 - 07.2023
Lead Teacher
WICAP Head Start
05.2018 - 05.2019
Compliance Monitor
WICAP Head Start
05.2017 - 05.2018
Medical Assistant
Ambitions of Idaho
10.2016 - 05.2017
Child Care Provider
Liz’s Loving Child Care
11.2015 - 11.2016
Caregiver
Above & Beyond Home Health Care
08.2012 - 02.2015
Medical Assistant
Idaho Sleep & Neurology
08.2012 - 10.2014
Cosmetology License -
Razzle Dazzle
Associate of Science - Medical Assistant
Carrington College of Boise
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