A self-motivated, eager individual looking to grow and succeed within the workplace. Dependable and energetic personality that can handle complex tasks with flexibility and exceptional time management skills independently and accurately.
Overview
6
6
years of professional experience
Work History
Architectural Coordinator
Walters Management
11.2023 - Current
Streamlined communication between team members for smoother project execution by organizing and maintaining project documentation.
Supported successful project completion with thorough quality control assessments and timely issue resolution.
Prepared for, attended and performed follow-up to architectural review committee and enforcement review meetings assigned by corporation.
Interacted and followed up with board and committee members and homeowners regarding architectural and code enforcement issues.
Interacted with customers by phone, email, or in-person to provide information.
Organized events and meetings to maximize capacity and keep event venues running smoothly.
Assisted with onboarding of new employees.
Maintained and updated office records, both digital and physical.
Managed daily data entry and kept clerical information accurate and up-to-date.
Service Account Manager
Logical Maintenance Solutions
12.2020 - 06.2023
Managed email and incoming phone calls from internal and third party customers; analyzed and interpreted data to, schedule appointments, order necessary parts and assigned technicians for a ticket volume of 50-60 customers daily
Completed regular status reports of all dispatchers to review compliance and customer service satisfaction for management
Coordinated with management and team tactical ways to streamline concepts, practices, and procedures to improve turnaround time, customer service and overall satisfaction and efficiency
Worked to alleviate management overload by handling customer service interactions for the dispatch team and ensuring completion of assigned tasks each day
Scheduled and coordinated company meetings and appointments.
Waitress
Badlands BBQ
07.2018 - 06.2020
Completed opening and closing checklists, while maintaining the satisfaction of guests and cleanliness of tables
Operated POS terminals to input orders, split bills and calculate totals
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Customer Service Rep
Any Hour Services
11.2017 - 07.2018
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Informed customers about billing procedures, processed payments and provided payment option setup assistance
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Education
Diploma -
Norco High School
Degree in progress -
Mt. Sac
Skills
Detail Oriented
Scheduling Coordination
Training and mentoring
Project Coordination
Time Management
Data Entry
Verbal Communication
Administrative Support
Front Office Management
Filing and data archiving
Skills - Admin
Strong customer service skills/interpersonal interactions and team orientation
Proficiency in computer skills with an emphasis in Microsoft Office software
Analytical skills including analysis, planning, organizing and trouble shooting
References
Wendy Green, Service Director, 714-549-1608 Ext 2340
Taylor Emerson, Supervisor, 714-549-1608 Ext 2910
Timeline
Architectural Coordinator
Walters Management
11.2023 - Current
Service Account Manager
Logical Maintenance Solutions
12.2020 - 06.2023
Waitress
Badlands BBQ
07.2018 - 06.2020
Customer Service Rep
Any Hour Services
11.2017 - 07.2018
Diploma -
Norco High School
Degree in progress -
Mt. Sac
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