CRYSTAL COSHOW
NORCO,CA
Summary
A self-motivated, eager individual looking to grow and succeed within the workplace. Dependable and energetic personality that can handle complex tasks with flexibility and exceptional time management skills independently and accurately.
Overview
6
6
years of professional experience
Work History
Architectural Coordinator
Walters Management
11.2023 - Current
- Streamlined communication between team members for smoother project execution by organizing and maintaining project documentation.
- Supported successful project completion with thorough quality control assessments and timely issue resolution.
- Prepared for, attended and performed follow-up to architectural review committee and enforcement review meetings assigned by corporation.
- Interacted and followed up with board and committee members and homeowners regarding architectural and code enforcement issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with onboarding of new employees.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Service Account Manager
Logical Maintenance Solutions
12.2020 - 06.2023
- Managed email and incoming phone calls from internal and third party customers; analyzed and interpreted data to, schedule appointments, order necessary parts and assigned technicians for a ticket volume of 50-60 customers daily
- Completed regular status reports of all dispatchers to review compliance and customer service satisfaction for management
- Coordinated with management and team tactical ways to streamline concepts, practices, and procedures to improve turnaround time, customer service and overall satisfaction and efficiency
- Worked to alleviate management overload by handling customer service interactions for the dispatch team and ensuring completion of assigned tasks each day
- Scheduled and coordinated company meetings and appointments.
Waitress
Badlands BBQ
07.2018 - 06.2020
- Completed opening and closing checklists, while maintaining the satisfaction of guests and cleanliness of tables
- Operated POS terminals to input orders, split bills and calculate totals
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Customer Service Rep
Any Hour Services
11.2017 - 07.2018
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered 60+ inbound calls per day and directed to designated individuals or departments.
Education
Diploma -
Norco High School
Degree in progress -
Mt. Sac
Skills
- Detail Oriented
- Scheduling Coordination
- Training and mentoring
- Project Coordination
- Time Management
- Data Entry
- Verbal Communication
- Administrative Support
- Front Office Management
- Filing and data archiving
Skills - Admin
- Strong customer service skills/interpersonal interactions and team orientation
- Proficiency in computer skills with an emphasis in Microsoft Office software
- Analytical skills including analysis, planning, organizing and trouble shooting
References
- Wendy Green, Service Director, 714-549-1608 Ext 2340
- Taylor Emerson, Supervisor, 714-549-1608 Ext 2910
Timeline
Architectural Coordinator
Walters Management
11.2023 - Current
Service Account Manager
Logical Maintenance Solutions
12.2020 - 06.2023
Waitress
Badlands BBQ
07.2018 - 06.2020
Customer Service Rep
Any Hour Services
11.2017 - 07.2018
Diploma -
Norco High School
Degree in progress -
Mt. Sac
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