CRYSTAL COTOCO-CARRILLO
Graniteville,SC
Summary
Resourceful bilingual (English/Spanish) Branch Manager with 14+ years leading staffing and branch operations and hands-on electrical field experience. Proven at building high-performing teams, reducing turnover through targeted recruiting and training, and streamlining processes to improve efficiency, compliance, and customer satisfaction. Strong background in performance reporting, cross-functional collaboration, safety compliance, and delivering results in fast-paced, customer-facing environments.
Skilled electrician's helper with a strong work ethic and dedication to learning. Experienced in assisting with electrical installations, maintenance, and repairs. Detail-oriented and safety-conscious, with a collaborative mindset and a willingness to contribute to team success.
Overview
29
29
years of post-secondary education
16
16
years of professional experience
Work History
Electrician Top Helper
EIG
Aiken, South Carolina
01.2026 - 08.2026
- Commercial and Residential
- Supported electricians in installing wiring and electrical systems, contributing to project completion.
- Gained experience with fire alarm systems during installations.
- Maintained tools and equipment, ensuring safety and operational efficiency.
- Adhered to safety protocols, promoting a secure work environment.
Electrical Helper
EWS Electrical
Charlotte, NC
08.2024 - 12.2025
- Assisted electricians on commercial builds by pulling and terminating wire, installing conduit, and setting panels, contributing to on-time project delivery.
- Performed precise conduit bending and basic troubleshooting to ensure code-compliant installations and minimize rework.
- Followed electrical plans and documented completed work, flagging issues to supervisors to expedite problem resolution.
- Organized tools and staged materials to enhance crew readiness and minimize downtime during shifts.
Staffing Branch Manager / Senior Recruiter
Smith Personnel Staffing
Charlotte, NC
10.2019 - 08.2025
- Cultivated high employee morale, contributing to decreased turnover and improved customer satisfaction.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
- Prepared monthly performance reports detailing sales volume, profitability, and customer satisfaction metrics.
- Compiled monthly performance reports highlighting sales volume, profitability, and customer satisfaction metrics.
- Managed communication between branch and corporate headquarters for streamlined operations.
- Fostered strong employee morale to lower turnover rates and boost customer satisfaction.
- Conducted regular audits of branch activities to verify accuracy in operations.
Bilingual Legal Assistant
Butler and Quinn Law Firm
Charlotte, NC
02.2016 - 10.2019
- Prepared and organized legal documents, pleadings, and discovery; maintained case files and court calendars to support efficient case management.
- Translated legal documents and interpreted during client meetings and depositions to ensure clear communication.
- Prepared and organized legal documents, pleadings, and discovery; maintained accurate case files and court calendars.
- Collected evidence and coordinated with medical providers and law enforcement to secure records, facilitating timely claims processing.
- Liaised with insurance companies to open and monitor claims while responding to client inquiries, ensuring clear communication and client satisfaction.
Bilingual Administrative Assistant
NACA
Charlotte, NC
03.2013 - 01.2016
- Handled high-volume inbound calls, resolved customer issues, and prioritized escalations, enhancing customer satisfaction through reduced wait times.
- Handled high-volume inbound calls, resolved customer issues, and prioritized escalations to reduce wait times and improve satisfaction.
- Collaborated cross-functionally to address complex cases, ensuring timely solutions and effective service delivery.
- Documented interactions and maintained accurate records to support service continuity.
- Advocated for customers by relaying escalated concerns to management and ensuring follow-through on resolutions.
HR Assistant / On-Site Supervisor
Coast Staffing
Charlotte, NC
01.2011 - 03.2013
- Streamlined onboarding and new-hire documentation to enhance integration and minimize administrative delays.
- Coordinated employee training schedules and logistics to align with operational needs.
- Coordinated employee training schedules and logistics to meet operational needs.
- Organized employee engagement activities and recognition events to enhance morale.
- Organized employee engagement activities and recognition events to boost morale.
Education
GED -
Milby High School
Houston, TX 05.1997 - 08.2026
Skills
- OSHA 30 (30-Hour) certification
- OSHA 10 (10-Hour) certification
- NFPA 70E - Electrical Safety Standard
- CPR/AED and First Aid certified
- Hazard Communication (HAZCOM
- Staff training and development
- Operations management
- Organization and multitasking
- Team leadership
- Decision-making
- Data entry and analysis
- Excellent work ethic
- Strong team-builder
- Staff recruitment
- Interviewing and hiring
- Safety compliance
- Electrical installations
- Fire alarm installation
- Conduit bending
- Data center wiring
- Hand and power tools
- OSHA requirements
- Commercial construction experience
Accomplishments
- OSHA 30 (30-Hour) certification
- OSHA 10 (10-Hour) certification
- NFPA 70E - Electrical Safety Standard
- CPR/AED and First Aid certified
- Hazard Communication (HAZCOM) training
Languages
- English
- Spanish
Timeline
Electrician Top Helper
EIG
01.2026 - 08.2026
Electrical Helper
EWS Electrical
08.2024 - 12.2025
Staffing Branch Manager / Senior Recruiter
Smith Personnel Staffing
10.2019 - 08.2025
Bilingual Legal Assistant
Butler and Quinn Law Firm
02.2016 - 10.2019
Bilingual Administrative Assistant
NACA
03.2013 - 01.2016
HR Assistant / On-Site Supervisor
Coast Staffing
01.2011 - 03.2013
GED -
Milby High School
05.1997 - 08.2026