Overview
Work History
Timeline
Generic

Crystal Covington

Akron,OH

Overview

10
10
years of professional experience

Work History

Cashier/Restaurant Waitress

Golden Corral Buffet and Grill
01.2017 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Reduced processing errors by meticulously following transaction procedures.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Increased sales of promotional items by informing customers about current offers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
  • Completed credit payments via card processing systems.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
  • Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
  • Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Contributed to restaurant''s achievement of high health inspection scores by strictly following cleanliness and sanitation guidelines.
  • Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Contributed to positive online reviews by consistently providing exceptional service to each guest.
  • Supported team morale by fostering a cooperative work environment that emphasized open communication among colleagues.
  • Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
  • Implemented improved methods for organizing server stations, increasing overall efficiency during busy shifts.
  • Increased revenue by upselling menu items and suggesting daily specials based on individual preferences.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Breakfast Manager

Burger King
01.2011 - 04.2016
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
  • Serviced guests with food and beverage requirements.
  • Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
  • Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
  • Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
  • Assisted with training and development of food and beverage team.
  • Continuously updated knowledge of industry trends by attending conferences or workshops, staying current with best practices for breakfast management.
  • Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
  • Streamlined ordering processes for greater efficiency in meeting customer needs during peak hours.
  • Maximized profitability by analyzing sales trends, forecasting demand, and adjusting staffing levels accordingly.
  • Collaborated with the executive chef to create seasonal promotions that attracted new customers and generated increased revenue.
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Maintained accurate financial records through diligent bookkeeping practices, ensuring budget adherence throughout the fiscal year.
  • Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
  • Implemented cost-control measures to optimize inventory management and reduce food waste.
  • Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
  • Boosted employee morale through recognition programs acknowledging outstanding performance within the breakfast team.
  • Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
  • Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Timeline

Cashier/Restaurant Waitress

Golden Corral Buffet and Grill
01.2017 - 05.2021

Breakfast Manager

Burger King
01.2011 - 04.2016

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Crystal Covington