CRYSTAL COVINGTON
East Hampton
Summary
Quality, compliance, and performance improvement professional with experience supporting regulatory adherence, audit readiness, risk mitigation, and process standardization across healthcare and human services settings. Proven ability to improve documentation accuracy, strengthen compliance outcomes, and support organizational performance through quality reviews, staff coaching, and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Care Manager – Quality & Compliance Focus
Connecticut Community Care
08.2024 - Current
- Conduct quality-focused client assessments and care planning aligned with state regulations and organizational standards.
- Perform ongoing quality reviews of care plans and documentation to ensure accuracy, consistency, and audit readiness.
- Monitor service implementation to identify gaps, risks, and corrective action needs.
- Educate clients and families on care requirements and compliance expectations.
- Mentor staff on documentation standards, assessment protocols, and quality benchmarks to support improved compliance outcomes.
Clinician – Risk & Quality Support
Justice Resource Institute Group Home
Thompson
02.2024 - 08.2024
- Conducted risk assessments, safety planning, and trauma-informed interventions aligned with licensing and regulatory standards.
- Monitored documentation and client progress to ensure compliance with program requirements.
- Collaborated with interdisciplinary teams to maintain continuity of care and program quality.
- Evaluated treatment effectiveness and supported continuous quality improvement efforts.
Senior Vocational Rehabilitation Counselor – Compliance & Quality Oversight
ServiceSource
Winter Garden
06.2023 - 01.2024
- Ensured adherence to state and federal vocational rehabilitation regulations through eligibility determinations and documentation audits.
- Translated medical, psychological, and vocational assessments into compliant, outcome-driven service plans.
- Conducted quality reviews of case files to support audit readiness.
- Collaborated with multidisciplinary teams to align services with compliance requirements.
Case Manager – Quality Documentation & Compliance
Osceola Council on Aging
Osceola
03.2023 - 06.2023
- Completed comprehensive assessments while ensuring documentation met regulatory and organizational quality standards.
- Coordinated multidisciplinary services and maintained accurate, audit-ready records.
- Educated clients and caregivers on care plans and compliance expectations.
Case Manager – Program Quality & Audit Readiness
Covenant House Florida Shelter
Orlando
04.2020 - 03.2023
- Maintained audit-ready case files in compliance with state and federal program guidelines.
- Monitored documentation accuracy, reporting timelines, and assessment completion.
- Supported continuous improvement through structured outcome tracking and quality monitoring.
Case Manager – Hospital Discharge Quality
AdventHealth Hospital
Orlando
04.2018 - 04.2020
- Collaborated with physicians, nursing staff, and social services to ensure safe, compliant patient discharges.
- Oversaw high-risk cases requiring strict adherence to clinical and regulatory protocols.
- Mentored staff on documentation and compliance standards.
Care Coordinator – Policy & Program Compliance
Orange County Rescue Mission Shelter
Corona
02.2015 - 09.2018
- Supported shelter compliance by monitoring documentation, incident reporting, and policy adherence.
- Coached staff on regulatory expectations and program standards.
- Coordinated housing, healthcare, and employment services while maintaining accurate records.
Education
Master of Arts - Aging Services Management
University of Southern California
Bachelor of Arts - Communication Studies
California Baptist University
Skills
- Quality & Performance Improvement
- Regulatory Compliance
- Risk Management
- Audit Readiness
- Process Standardization
- Documentation Review
- Quality Assurance
- Staff Training & Coaching
- Policy & Procedure Adherence
- Data Tracking & Reporting
- Cross-Functional Collaboration
- Verbal Communication
- Outcome tracking
Timeline
Care Manager – Quality & Compliance Focus
Connecticut Community Care
08.2024 - Current
Clinician – Risk & Quality Support
Justice Resource Institute Group Home
02.2024 - 08.2024
Senior Vocational Rehabilitation Counselor – Compliance & Quality Oversight
ServiceSource
06.2023 - 01.2024
Case Manager – Quality Documentation & Compliance
Osceola Council on Aging
03.2023 - 06.2023
Case Manager – Program Quality & Audit Readiness
Covenant House Florida Shelter
04.2020 - 03.2023
Case Manager – Hospital Discharge Quality
AdventHealth Hospital
04.2018 - 04.2020
Care Coordinator – Policy & Program Compliance
Orange County Rescue Mission Shelter
02.2015 - 09.2018
Master of Arts - Aging Services Management
University of Southern California
Bachelor of Arts - Communication Studies
California Baptist University