Crystal Cox
Westchester,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret
Oak Brook, IL
10.2023 - Current
- Prescreen applications and set up interviews
- Facilitate onboarding new employees to ensure role readiness
- Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee satisfaction
- Implemented feedback mechanisms to improve overall customer satisfaction scores.
- Ensure observations on current associates for month are complete and they understand selling behavior
Beauty Supervisor
Victoria's Secret
Lombard, IL
01.2023 - 2023
- Evaluated team performance, providing constructive feedback for continuous improvement.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Trained new employees on company policies, procedures, and product knowledge for seamless onboarding experience.
- Supervised daily operations to ensure exceptional customer service and product presentation.
- Trained and mentored sales associates on product knowledge and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Tap Supervisor
Victoria's Secret
Geneva, IL
01.2021 - 2022
- Supported leadership team with head coaching
- Coordinated with cross-functional teams to align goals and enhance customer experience.
- Supervised daily operations to ensure efficient workflow and adherence to brand standards.
- Managed inventory levels, optimizing stock availability and minimizing discrepancies.
- Trained and mentored team members on operational procedures and best practices.
Bra Specialist
Victoria's Secret
01.2015 - 01.2018
- Made sure the bra wardrobe center was complete to brand guide
- Assisted in training new associates on company policies procedures product knowledge fitting techniques enhancing overall team performance.
- Contributed to the achievement of sales goals through excellent product knowledge and persuasive selling techniques.
- Analyzed customer needs to recommend optimal bra styles and sizes.
- Led fitting events, providing personalized consultations for diverse clientele.
- Assisted in development of promotional displays to drive sales engagement.
- Handled customer inquiries with patience and professionalism, fostering trust and building lasting relationships.
Sales Associate
Victoria's Secret & PINK
Lombard
01.2011 - 01.2015
- Enhanced customer experiences through personalized service and product recommendations.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor's degree - Science
National University
Wheeling, IL06.2022
Associate in Arts - undefined
Triton College
River Grove, ILHigh school Diploma - undefined
Proviso West High School
06.2012
Skills
- Cash Handling
- Computer literacy
- Time management
- Customer support
- Office management
- Staff training and development
- Product knowledge expertise
- Upselling strategies
- Brand representation
- Communication
- Sales target achievement
- Friendly and outgoing
- Attention to detail
- Multitasking and organization
- Retail experience
- Clear communication
- Team collaboration
- Organization and multitasking
- Active listening
- Verbal and written communication
- Flexibility and adaptability
- Relationship building and management
- Conflict resolution
- Sales expertise
- Visual merchandising
- Upselling and cross selling
- Returns processing
Timeline
Customer Experience Lead
Victoria's Secret
10.2023 - Current
Beauty Supervisor
Victoria's Secret
01.2023 - 2023
Tap Supervisor
Victoria's Secret
01.2021 - 2022
Bra Specialist
Victoria's Secret
01.2015 - 01.2018
Sales Associate
Victoria's Secret & PINK
01.2011 - 01.2015
Associate in Arts - undefined
Triton College
High school Diploma - undefined
Proviso West High School
Bachelor's degree - Science
National University