Summary
Overview
Work History
Education
Certification
Accomplishments
Timeline
Generic

Crystal Crafton

Arlington,TN

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Take 5 Oil Change
Memphis, TN
10.2022 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.

Receptionist

Memphis Orthopedic Group
Memphis, TN
04.2013 - 06.2017
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Collated, bound and stored computer-generated reports.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scheduled and confirmed appointments and meetings for management team.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.

Customer Service Associate Cashier/Parts Associate

Covington Pike Dodge
Memphis, TN
05.2006 - 04.2010
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided excellent customer service by listening to customer needs and responding accordingly.
  • Counted and balanced cashier drawers.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Answered incoming calls from customers seeking assistance or requesting information about products and services.
  • Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.

Education

High School Diploma -

Bartlett High School, Bartlett TN
Bartlett, TN
05-2002

Certification

Certified Tech. Lead Tech. Certified Assistant Store Manager Certified

Accomplishments

  • Nation Wide Take 5 Fundraiser Winner
  • 1st place 'District' in getting new customer Fleet accounts
  • Employee of the month 7 out of 10 months
  • #1 in daily / weekly sales

Timeline

Assistant Store Manager

Take 5 Oil Change
10.2022 - Current

Receptionist

Memphis Orthopedic Group
04.2013 - 06.2017

Customer Service Associate Cashier/Parts Associate

Covington Pike Dodge
05.2006 - 04.2010

High School Diploma -

Bartlett High School, Bartlett TN

Certified Tech. Lead Tech. Certified Assistant Store Manager Certified

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Crystal Crafton