Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Job Title
References
Timeline
Generic

Crystal Crampton

Lansing,MI

Summary

Accomplished medical assistant seeking an office manager role at Advanced Dermatology and Cosmetic Surgery, with extensive experience in administrative and clinical positions. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams, while maintaining high levels of accuracy and compliance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

ADCS Dermatology
Lansing, USA
05.2018 - 10.2021
  • Performed rooming and scribing for physicians using EMA electronic medical records system.
  • Managed scheduling and billing tasks through Allscripts software.
  • Supported front office operations by checking out patients and processing billing inquiries.
  • Oversaw prescription refill requests, ensuring timely patient communication of results and surgery schedules.
  • Assisted physicians during examinations and procedures to enhance patient care.
  • Maintained organized patient records within electronic health record systems.
  • Scheduled appointments and coordinated follow-up care to ensure continuity in patient treatment.
  • Organized charts, documents, and supplies to improve overall team productivity.

Administrative Office Manager

PSO Laboratory LLC
Lansing, USA
09.2012 - 05.2017
  • Dedicated time to mastering company operations, facilitating a seamless transition to Administrative Office Manager in 2014.
  • Implemented office protocols to enhance workflow and communication among teams.
  • Oversaw scheduling of meetings and appointments for team members.
  • Collaborated with vendors to ensure timely supply of office materials and services.
  • Monitored office inventory to maintain supply levels.
  • Handled incoming calls, emails, and other correspondence from clients and vendors.
  • Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
  • Coordinated workflow among laboratory staff to ensure timely completion of tasks.
  • Recorded and input receipts, bills, and invoices into QuickBooks efficiently.
  • Generated invoices for clients to facilitate prompt payments.
  • Compile weekly, monthly, and quarterly reports.
  • Oversaw all incoming checks for deposits.
  • Experience with paychecks and ADP payroll companies.
  • Generated and structured spreadsheets and reports for account representatives.
  • Assisted in data collection for audits across various insurance companies.
  • Assisted our billing department with credentialing applications.
  • Knowledge of medical insurance payor policies and procedures.
  • Experience with Medicaid and Medicare application appeals.
  • Review and prepare client contracts.

Team leader of daily operations

PSO Laboratory LLC
MI, MI
11.2012 - 02.2014
  • Processed incoming urine samples delivered by UPS/FedEx from local medical offices for toxicology testing
  • Arrange and process urine samples for drug and alcohol testing
  • Collected samples following strict chain-of-custody guidelines.
  • Streamlined process for timely lab result output
  • Interfacing with customers and practices/clients, fielding telephone calls as needed.
  • Oversaw multiple deadlines and addressed management requests promptly.
  • Coordinated workflow among laboratory staff to ensure timely completion of tasks.
  • Developed and coordinated comprehensive training for new employees, ensuring skill alignment.
    Created effective work schedules, resulting in improved operational workflow.

Administrative & Clinical Medical Assistant

Red Cedar Clinic
Lansing, USA
09.2011 - 11.2012
  • As a medical assistant at Red Cedar Clinic, I performed both clinical and administrative functions.
  • My primary focus was to room patients and input their medical history into our EMR system.
  • knowledgeable in preparing office procedure rooms for patients, and understanding procedures and medical tests.
  • Called and confirmed patient appointments while prepping patients' charts for the office visit.
  • Show patients to examination rooms, and prepare them for the physician.
  • Prepare and administer medications as directed by a physician.
  • Clean and sterilize instruments, and dispose of contaminated supplies.
  • Collect urine specimens for drug testing.
  • Coordinated patient appointments and maintained accurate scheduling records.
  • Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
  • Kept financial records and performed other bookkeeping duties, such as handling credit, collections, or mailing monthly statements to patients.
  • Collected and documented patient medical histories and vital signs.

Clinical Medical Assistant

Capital Urological Associates
Okemos, USA
09.2006 - 06.2010
  • Primary focus of position involved rooming patients and inputting accurate medical histories into EMR (Allscript).
  • Contacted and confirmed patient appointments while organizing patient charts for office visit.
  • Conduct patient interviews to gather medical information and assess vital signs, weight, and height.
  • Prepare and administer medications as directed by a physician.
  • Verify drug refills and supply prescription information to pharmacies.
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.
  • Sanitize and sterilize instruments while disposing of contaminated supplies.
  • Perform routine laboratory tests and sample analyses.
  • Schedule appointments for patients.
  • Coordinate patient care for physicians by administering injections and removing sutures
  • Oversee inventory and source medical, lab, or office supplies or equipment.

Education

Medical Assistant - Lansing, MI

Ross Medical Education Center
Lansing, MI
06.2004

High School Diploma - Petoskey, MI

Petoskey High School
Petoskey, MI
01.2000

Skills

  • Patient care coordination
  • Communication skills
  • Team collaboration
  • Microsoft Excel
  • Word
  • QuickBooks
  • Electronic medical records
  • Office administration services
  • Experience administering injections
  • Clinical office management
  • HIPAA compliance
  • Triage assessment
  • Customer service
  • Patient scheduling
  • Medical billing
  • Clinical assistance
  • Experience administering injections
  • Inventory and supply management

Certification

  • Medical Assistant, Present
  • CPR Certification

Additional Information

Microsoft Windows, MS Word, MS Excel, Outlook, and QuickBooks, Customer Service, Multi Phone System and Paychecks and ADP payroll programs.

Job Title

Medical Assistant

References

References available upon request.

Timeline

Certified Medical Assistant

ADCS Dermatology
05.2018 - 10.2021

Team leader of daily operations

PSO Laboratory LLC
11.2012 - 02.2014

Administrative Office Manager

PSO Laboratory LLC
09.2012 - 05.2017

Administrative & Clinical Medical Assistant

Red Cedar Clinic
09.2011 - 11.2012

Clinical Medical Assistant

Capital Urological Associates
09.2006 - 06.2010

Medical Assistant - Lansing, MI

Ross Medical Education Center

High School Diploma - Petoskey, MI

Petoskey High School

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