Crystal Craun
Senior Traffic Clerk
Waynesboro,VA
Summary
Proven in enhancing operational efficiency at Lineage Logistics LLC, I excel in shipping documentation and process improvement, demonstrating exceptional attention to detail and communication skills. My background includes mentoring teams to exceed customer service expectations, with a knack for multitasking and data entry, ensuring accuracy and reliability in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Senior Traffic Clerk
Lineage Logistics LLC
Lyndhurst, VA
02.2016 - Current
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, for accurate and compliant recordkeeping.
- Notify carriers and key team members of pending, no shows and or unscheduled loads
- Enter data into warehouse management system scheduler
- Server as first point of contact for delivery drivers
- Engage with drivers and or customer to reschedule appointments if necessary
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per custer request (i.e. daily, reports for pallet inventory at the site)
- May receive and log payments received by carriers in Relay system
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Burris Logistics
Lyndhurst, VA
02.2016 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems swiftly
- Assisted customers promptly and politely in person and via telephone
- Managed approximately 30 to 50 incoming calls and emails and faxes per day
- Directed calls to appropriated individuals and departments
- Described temperature setting to customer and accurately explained details and care of product
- Investigated and resoled costumer inquires and complaints in a timely manner
Rental Counter Clerk /Special Events Coordinator
Central Virginia Rental
Staunton, Virginia
02.2011 - 02.2016
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Processed customer orders and accurately entered into order system.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Reconciled cash drawer and corrected any errors.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily.
- Maintained clean and orderly work stations and reported hazards to management.
- Provided exceptional product knowledge to customers, assisting them in making informed purchasing decisions.
- Rang up sales using cash register following cash-handling procedures.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Managed multiple tasks in high-volume environment.
- Collected soiled liens and other textiles and transported to wash areas
- Drove company truck for local and intra-state pick-us and deliveries
- Operated traditional and computer-operated washer and dryers
- Washed and disinfected kitchen area floor tables tools knives and equipment
Store Manager /Retail Training Store Manager
Cato
Waynesboro, Virginia
02.2003 - 03.2008
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position
- Oversaw weekly cycle counts and audits
- Partnered with District Manager to interview hire train and developed department managers team members to build and sustain high in-store performances
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
GED -
Old Dominion Job Corps Center
Monroe, VA 03.2025 - 06.1996
Skills
Shipping documentation
Data entry
Shipping and receiving
Quick learner
Attention to detail
Multitasking
Appointment scheduling
Training and mentoring
Customer service
Reliability and punctuality
Timeline
GED -
Old Dominion Job Corps Center
03.2025 - 06.1996
Senior Traffic Clerk
Lineage Logistics LLC
02.2016 - Current
Customer Service Representative
Burris Logistics
02.2016 - 12.2020
Rental Counter Clerk /Special Events Coordinator
Central Virginia Rental
02.2011 - 02.2016
Store Manager /Retail Training Store Manager
Cato
02.2003 - 03.2008