Crystal Craun
Senior Traffic Clerk
Waynesboro,VA
Summary
Proven in enhancing operational efficiency at Lineage Logistics LLC, I excel in shipping documentation and process improvement, demonstrating exceptional attention to detail and communication skills. My background includes mentoring teams to exceed customer service expectations, with a knack for multitasking and data entry, ensuring accuracy and reliability in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Senior Traffic Clerk
Lineage Logistics LLC
Lyndhurst, VA
02.2016 - Current
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, for accurate and compliant recordkeeping.
- Notify carriers and key team members of pending, no shows and or unscheduled loads
- Enter data into warehouse management system scheduler
- Server as first point of contact for delivery drivers
- Engage with drivers and or customer to reschedule appointments if necessary
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per custer request (i.e. daily, reports for pallet inventory at the site)
- May receive and log payments received by carriers in Relay system
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Burris Logistics
Lyndhurst, VA
02.2016 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems swiftly
- Assisted customers promptly and politely in person and via telephone
- Managed approximately 30 to 50 incoming calls and emails and faxes per day
- Directed calls to appropriated individuals and departments
- Described temperature setting to customer and accurately explained details and care of product
- Investigated and resoled costumer inquires and complaints in a timely manner
Rental Counter Clerk /Special Events Coordinator
Central Virginia Rental
Staunton, Virginia
02.2011 - 02.2016
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Processed customer orders and accurately entered into order system.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Reconciled cash drawer and corrected any errors.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily.
- Maintained clean and orderly work stations and reported hazards to management.
- Provided exceptional product knowledge to customers, assisting them in making informed purchasing decisions.
- Rang up sales using cash register following cash-handling procedures.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Managed multiple tasks in high-volume environment.
- Collected soiled liens and other textiles and transported to wash areas
- Drove company truck for local and intra-state pick-us and deliveries
- Operated traditional and computer-operated washer and dryers
- Washed and disinfected kitchen area floor tables tools knives and equipment
Store Manager /Retail Training Store Manager
Cato
Waynesboro, Virginia
02.2003 - 03.2008
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position
- Oversaw weekly cycle counts and audits
- Partnered with District Manager to interview hire train and developed department managers team members to build and sustain high in-store performances
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
GED -
Old Dominion Job Corps Center
Monroe, VA 03.2025 - 06.1996
Skills
Shipping documentation
Timeline
GED -
Old Dominion Job Corps Center
03.2025 - 06.1996
Senior Traffic Clerk
Lineage Logistics LLC
02.2016 - Current
Customer Service Representative
Burris Logistics
02.2016 - 12.2020
Rental Counter Clerk /Special Events Coordinator
Central Virginia Rental
02.2011 - 02.2016
Store Manager /Retail Training Store Manager
Cato
02.2003 - 03.2008
Similar Profiles
Michael DomenicoMichael Domenico
Lead Maintenance Technician at Lineage Logistics LLCLead Maintenance Technician at Lineage Logistics LLC
Julia FajardoJulia Fajardo
Office Manager at Lineage Logistics LLCOffice Manager at Lineage Logistics LLC
Jay CarwileJay Carwile
Order Filler at Lineage Logistics LLCOrder Filler at Lineage Logistics LLC