Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Crawford

Lubbock

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Overview

6
6
years of professional experience

Work History

Certified Nursing Assistant

Shiftkey
Lubbock
02.2021 - Current
  • Assisted patients with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records systems.
  • Communicated effectively with patients and families regarding care plans.
  • Maintained a clean and safe environment for patients and staff.
  • Supported rehabilitation exercises as directed by healthcare professionals.
  • Collaborated with multidisciplinary teams to enhance patient care delivery.
  • Educated patients on hygiene and wellness practices during interactions.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Helped residents walk with or without self-help devices.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Distributed drinking water and nourishment to residents.

Resident Services Coordinator

The Legacy
Lubbock
01.2021 - Current
  • Coordinated resident services and community activities for diverse populations.
  • Developed and maintained strong relationships with residents and their families.
  • Assisted residents with daily living activities and service referrals as needed.
  • Organized educational programs and social events to enhance community engagement.
  • Collaborated with healthcare providers to facilitate resident care and support services.
  • Managed resident inquiries and concerns, ensuring timely follow-up and resolution.
  • Implemented feedback mechanisms to improve resident satisfaction and service quality.
  • Trained new staff on resident services policies and best practices for engagement.
  • Developed individualized service plans for each resident based on assessment results.
  • Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
  • Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
  • Assisted in developing policies and procedures related to resident services operations.
  • Coordinated referrals to appropriate community-based organizations and agencies.
  • Ensured that all necessary paperwork is completed accurately and timely prior to move-in day.
  • Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
  • Monitored compliance with safety standards and regulations established by local authorities.

Certified Medication Aide

Shiftkey
Dallas
03.2020 - Current
  • Administered medications according to physician orders and facility protocols.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Documented medication administration and patient responses in electronic health records.
  • Assisted patients with daily living activities, promoting comfort and dignity.
  • Maintained a clean and safe medication storage area following safety standards.
  • Educated patients on medication usage, side effects, and adherence strategies.
  • Collaborated with healthcare team members to develop patient care plans.
  • Ensured compliance with state regulations regarding medication administration practices.
  • Assisted with medication administration, including dispensing and documentation of patient medications.
  • Maintained accurate records regarding patient's medical history, vital signs and progress notes.
  • Provided patient education regarding medications and their potential side effects.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Maintained current knowledge of state regulations related to medication administration.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Utilized computer systems efficiently for ordering, tracking and documenting all aspects of medication management.
  • Performed monthly audits of controlled substances in accordance with regulatory standards.
  • Calculated dosages accurately based on physician orders and age-specific dosing guidelines.
  • Adhered strictly to infection control protocols while preparing or administering medications.
  • Monitored patients for adverse reactions to prescribed medications.
  • Ordered, received, stored and inventoried medications as required by facility policies and procedures.

Certified Medical Assistant

Coventry Health Care
Lubbock
06.2019 - 06.2022
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled patient appointments and coordinated follow-up care.
  • Educated patients on treatment plans and medication instructions.
  • Performed routine laboratory tests and collected specimens for analysis.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Supported billing processes by verifying insurance information and patient data.
  • Communicated effectively with patients to address concerns and answer questions.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients about medications, procedures and physician's instructions.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Performed preliminary physical tests to accurately record results in patient history summary.

Education

Certified Medication Aide

Texas Career Insitute
Dallas, TX
07-2021

Associate of Science - Medical Technology

Western Texas College
Snyder
05-2020

Medical Assistant

Lubbock Medical Assistant School
Lubbock, TX
01-2018

Skills

  • Vital sign monitoring
  • Electronic health records
  • Medication administration
  • Patient education
  • Crisis intervention
  • Care plan development
  • Time management
  • Team collaboration
  • Regulatory compliance
  • Problem solving
  • Empathetic listening
  • Staff training
  • Conflict resolution
  • Bedside manner
  • Ambulation assistance
  • Responding to emergencies
  • Care plan implementation
  • General housekeeping
  • Restraint application
  • IV maintenance
  • Patient lifting
  • Companionship and emotional support
  • Medical office administration
  • Quality assurance
  • Maintaining privacy
  • Positioning patients
  • Feeding assistance
  • Preparing meals
  • End-of-life care
  • Blood glucose testing
  • Trustworthy companion
  • Colostomy care
  • Documenting behaviors
  • Direct patient care
  • G-tube care
  • DBMS
  • Outpatient care
  • EHR management
  • Monitoring fluids
  • Case management
  • Range of motion exercises
  • Condition monitoring
  • Helping with medication
  • Activity coordination
  • Light housekeeping
  • Catheter change and preparation
  • Indirect patient care
  • Intake recording
  • Assisting with personal grooming
  • Patient care
  • Compassionate caregiver
  • Calm and level-headed under duress
  • Patient management
  • EMR / EHR
  • Mobility assistance
  • Meal planning
  • Supporting personal needs
  • Compassionate
  • Collecting vital signs
  • Recording vital signs
  • Chronic disease management
  • Dressing assistance
  • Transfer techniques
  • Conducting intakes
  • Infection control procedures
  • Patient assessments
  • Patient relations
  • Activity planning
  • Quick problem solver
  • Vital signs monitoring

Timeline

Certified Nursing Assistant

Shiftkey
02.2021 - Current

Resident Services Coordinator

The Legacy
01.2021 - Current

Certified Medication Aide

Shiftkey
03.2020 - Current

Certified Medical Assistant

Coventry Health Care
06.2019 - 06.2022

Certified Medication Aide

Texas Career Insitute

Associate of Science - Medical Technology

Western Texas College

Medical Assistant

Lubbock Medical Assistant School

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