Crystal Crawford
Lubbock,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Shiftkey
Lubbock, Texas
07.2021 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored and recorded vital signs to ensure patient health.
- Collaborated with nurses to implement care plans effectively.
- Provided emotional support to patients and families during care processes.
- Maintained cleanliness and safety of patient environments at all times.
- Documented patient information accurately in electronic health records systems.
- Supported mobility of patients by assisting with transfers and ambulation activities.
- Educated patients on health management and wellness practices as needed.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Administered medications as directed by registered nurse or physician.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Resident Services Coordinator
Lifewell Assisted Living
Lubbock, Texas
02.2021 - Current
- Coordinated resident activities to enhance community engagement and social interaction.
- Managed resident inquiries and provided information on services and resources.
- Assisted with onboarding new residents, ensuring smooth transitions into the community.
- Developed and maintained positive relationships with residents and their families.
- Collaborated with healthcare staff to address resident needs and preferences.
- Organized educational programs that promoted wellness and health awareness among residents.
- Facilitated communication between residents and management for feedback and concerns.
- Maintained accurate records of resident interactions and service requests for compliance purposes.
- Developed individualized service plans for each resident based on assessment results.
- Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
- Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
- Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
- Provided direct support to residents with medical, housing, and social services needs.
- Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
- Assisted in developing policies and procedures related to resident services operations.
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Ensured that all necessary paperwork is completed accurately and timely prior to move-in day.
- Monitored compliance with safety standards and regulations established by local authorities.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Collaborated with outside organizations such as homeless shelters, food pantries, job training centers to provide additional resources for clients in need.
Certified Medication Aide
Shiftkey
Lubbock, Texas
03.2020 - Current
- Administered medications to patients according to prescribed schedules.
- Monitored patient vital signs and reported any changes to nursing staff.
- Assisted patients with daily activities and personal care needs.
- Maintained accurate medication records and documentation for compliance.
- Collaborated with healthcare team to ensure consistent patient care.
- Educated patients on medication usage and potential side effects.
- Ensured a safe and clean environment within the healthcare facility.
- Participated in training sessions to enhance medication administration skills.
- Assisted with medication administration, including dispensing and documentation of patient medications.
- Maintained accurate records regarding patient's medical history, vital signs and progress notes.
- Provided patient education regarding medications and their potential side effects.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained current knowledge of state regulations related to medication administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Monitored vital signs during medication administration to quickly identify complications.
- Performed monthly audits of controlled substances in accordance with regulatory standards.
- Maintained medication stock and cleaned patient rooms and equipment.
- Calculated dosages accurately based on physician orders and age-specific dosing guidelines.
- Utilized computer systems efficiently for ordering, tracking and documenting all aspects of medication management.
- Adhered strictly to infection control protocols while preparing or administering medications.
- Monitored patients for adverse reactions to prescribed medications.
- Ordered, received, stored and inventoried medications as required by facility policies and procedures.
- Communicated effectively with physicians, nurses and other healthcare professionals about medication orders.
- Participated in quality assurance activities related to medication management processes.
- Managed the storage of hazardous drugs and disposal of expired and unused medications according to policy guidelines.
- Assessed patient needs in response to medications.
- Assisted patients with personal care to alleviate burden on family members.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Verified accuracy of doctor orders prior to administering medications.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Observed strict confidentiality standards when handling confidential information.
- Provided support services for pharmacists in order entry tasks such as verifying patient information or entering data into electronic health records.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Responded promptly to changes in patient condition or needs that require alteration in medication therapy.
- Researched medications to better understand properties and interactions with other drugs.
- Evaluated the effectiveness of prescribed medications on an ongoing basis.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Obtained, recorded and reported patient vital signs for medication administration.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Utilized electronic health record systems for entering medication orders and patient information.
- Monitored patient vital signs and responded to emergencies as needed.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Provided support and assistance to nursing staff with patient care activities.
- Completed continuing education to stay updated on medication administration practices.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
Certified Medical Assistant
Shiftkey
Lubbock, TX
02.2019 - Current
- Administered patient care and assisted with medical procedures in diverse settings.
- Managed appointment scheduling and maintained accurate patient records efficiently.
- Prepared examination rooms and ensured all medical supplies were stocked properly.
- Assisted in laboratory procedures and performed basic diagnostic tests accurately.
- Collected vital signs and documented patient information for healthcare professionals.
- Communicated effectively with patients to address concerns and provide information.
- Coordinated with healthcare teams to enhance patient experience and workflow efficiency.
- Trained new staff on best practices for patient care and office protocols.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Education
Certificate of Technical Studies -
Lubbock Medical Assistant School
Lubbock, TX04-2018
Associate of Science - Medical Administration
Western Texas College
SnyderSkills
- Vital sign monitoring
- Electronic health records
- Patient care coordination
- Medication administration
- Infection control protocols
- Client relations management
- Health education facilitation
- resident engagement activities
- Compassionate communication
- Problem solving
- Crisis intervention
- Attention to detail
- Team collaboration
- Emergency response techniques
- Specimen collection
- Bedside manner
- Family support and assistance
- Healthcare ethics
- Database administration
- Recording vital signs
- Oxygen therapy
- Collecting specimens
- Inpatient care
- Blood glucose testing
- Tracheostomy care
- Respiratory equipment training
- Transfer techniques
- Maintaining privacy
- Able to lift [number] pounds
- Companionship and emotional support
- EHR management
- Activity coordination
- Performing patient intakes
- Supporting personal needs
- Medical records management
- Patient management
- Quality assurance controls
- Medical terminology
- Medical office administration
- Patient-focused care
- Documenting behaviors
- Collecting vital signs
- Patient relations
- DBMS
- Care plan implementation
- Quick problem solver
- EMR / EHR
- Vital signs monitoring
- Condition monitoring
- Ambulation assistance
- Interdisciplinary communication
- Compassionate caregiver
- Outpatient care
- Dressing assistance
- Urinary catheter care
- General housekeeping
- Safety precautions
- End-of-life care
- Trustworthy companion
- Transporting patients
- Patient care
- Quality assurance
- Assisting with personal grooming
- Helping with medication
- Restraint application
- Indirect patient care
- Observing responses
- Positioning patients
Certification
- Certified Pharmacy Technician Trainee
- Certified Medical Assistant
- Certified Medication Aide
- Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Shiftkey
07.2021 - Current
Resident Services Coordinator
Lifewell Assisted Living
02.2021 - Current
Certified Medication Aide
Shiftkey
03.2020 - Current
Certified Medical Assistant
Shiftkey
02.2019 - Current
Certificate of Technical Studies -
Lubbock Medical Assistant School
Associate of Science - Medical Administration
Western Texas College